Field Technician II

IDR, Inc.; Topeka (KS); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Full benefits (medical, vision, dental

Career opportunity with industry-lead

Job summary

IDR, Inc. is seeking a Field Technician II for an onsite role in Topeka, KS. You will lead field teams, perform low-voltage installation and service, troubleshoot issues, and document results to ensure quality installations for a major client in the retail/technology services sector.

The role requires strong communication, customer service, and the ability to travel regionally; the position emphasizes hands-on leadership and ongoing collaboration with subcontractors.

Qualifications

• 2+ years of Technician I experience or equivalent low-voltage installation/service background.
• Ability to perform field troubleshooting and testing with minimal direction.
• Proficiency in at least 5 of the listed technologies (Voice, Data, Fire Alarm, Fiber, Burglar Alarm, CCTV, Access Control, Digital Signage, Access Points, Networking).

Responsibilities

• Serve as an onsite lead, directing, inspecting, and auditing technician work to ensure installation quality and consistency.
• Perform low-voltage installation and service work at customer sites, including configuring, troubleshooting, testing, and documenting results.
• Act as an escalation point in the field—communicating updates to project teams and helping drive issue resolution.
• Support training and coaching for internal team members and subcontractors to reinforce best practices and reliable installs.
• Travel throughout the region as needed and remain flexible with shifts and occasional work outside standard hours.

Skills

Low-voltage installation

Troubleshooting

Field leadership

Communication

Customer service

Job description

IDR is seeking a Field Technician II to join one of our top clients for an opportunity in Topeka, KS. In this role, you’ll support a large-scale low-voltage installation and service program for a leading organization in the retail/technology services space. This is a hands‑on field position where you’ll serve as an onsite lead, ensuring quality installations while supporting standardization and training as partner and subcontractor usage grows.
This is a fully onsite role in Topeka, KS.

Position Overview for the Field Technician II:

• Serve as an onsite lead, directing, inspecting, and auditing technician work to ensure installation quality and consistency.
• Perform low-voltage installation and service work at customer sites, including configuring, troubleshooting, testing, and documenting results.
• Act as an escalation point in the field—communicating updates to project teams and helping drive issue resolution.
• Support training and coaching for internal team members and subcontractors to reinforce best practices and reliable installs.
• Travel throughout the region as needed and remain flexible with shifts and occasional work outside standard hours.

Requirements for the Field Technician II:

• 2+ years of Technician I experience (or equivalent low-voltage installation/service background) with proven field troubleshooting and testing skills
• Proficiency in at least 5 of the following: Voice, Data, Fire Alarm, Fiber, Burg Alarm, CCTV, Access Control, Digital Signage, Access Points, Networking
• Ability to work independently in the field with minimal direction, while also serving as an onsite lead and escalation point
• Strong communication, organization, attention to detail, and customer service skills with the ability to multitask under pressure
• Ability to travel as needed and perform physical job demands (climbing ladders, working in ceilings/overhead areas, and lifting up to 45 lbs)

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.