Field Technician II

Mytech Partners; New Brighton (MN); Híbrido; USD 50.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

12 days vacation

Sick time

Volunteer time

Health insurance (employee portion)

Life Insurance

Disability insurance (STD/LTD)

Professional Development Plan

401k with company match

Profit Sharing

Descripción de la vacante

Mytech Partners in Minnesota is seeking a Field Technician II to handle front-line daily support requests, resolve complex client issues, and travel to client sites within the MN area for onsite work. This hybrid role combines desk-based ticket work from the New Brighton MN office with field service tasks to maintain client productivity.

Ideal candidates have at least 3 years of experience supporting Microsoft environments, strong networking knowledge, and proven written communication skills.

Formación

• Minimum 3 years industry experience, specifically supporting Microsoft based environments.
• Strong knowledge of SMB networks, infrastructure, and equipment.
• Ability to document processes, issues, resolutions in writing.
• Ability to multitask, prioritize, and respond with urgency.
• Strong problem solving and critical thinking abilities.
• Ability to work independently and in a team.
• Must have valid Driver's license.
• Hybrid role requiring MN-based onsite and client-site travel.

Responsabilidades

• Provide great customer service and clear communication with non-technical and technical users.
• Follow defined support processes and guidelines.
• Provide onsite support for hardware, software, and network issues within a Tier II perspective.
• Log, diagnose, repair, and relay problems to end users or departments.
• Diagnose and communicate advanced issues to Tier 2 staff.
• Acquire new technical skills.

Conocimientos

Customer service

Onsite support

Tier II support

Microsoft environments

SMB networks

Documentation

Time tracking

Driver's license

Teamwork

Descripción del empleo

Description

The Field Technician II staff are the front line to our client's daily support request. By providing fast, efficient, and effective resolution to our client's advanced support requests, we ensure clients stay productive. Support for advanced client issues such as application support, outage resolution, and fulfilling advanced service desk requests that require IT involvement.

The Field Technician II staff are the front line to our client's daily support request. By providing fast, efficient, and effective resolution to our client's advanced support requests, we ensure clients stay productive. Support for advanced client issues such as application support, outage resolution, and fulfilling advanced service desk requests that require IT involvement.

Department

Service

Location

New Brighton, MN

Compensation

$50,000 - $80,000 / year

Key Responsibilities

• Provide great customer service and communicate clearly with non-technical and technical users and staff.
• Follow support process and guidelines as designed.
• Provide onsite support for user problems relating to hardware, software applications, and network issues within a tier II perspective.
• Log, diagnose, repair, and relay reported problems to the end user, client, or department.
• Diagnose and communicate advanced issues to Tier 2 staff.
• Acquire new technical skills.

Skills, Knowledge and Expertise

• Minimum 3 years industry experience, specifically supporting Microsoft based environments.
• Strong technical knowledge and understanding of SMB networks, infrastructure, and equipment.
• Ability to concisely document processes, issues, resolutions; strong writing skills required.
• Ability to multi-task, prioritize tasks and respond with sense of urgency.
• Strong problem solving and critical thinking abilities.
• Ability to successfully and effectively work independently and within a team structure.
• Self-motivated and responsive to Management and customers.
• Strong organizational skills and attention to detail.
• Experience working with time tracking/ticketing software desired.
• Demonstrated knowledge of standard help desk service call methods and procedures.
• Exceptional ability to develop productive and positive customer relationships.
• Valid Driver's license.
• Technician must be based in the Minneapolis/St. Paul, MN area.
• This is a hybrid role that consists of working service desk tickets from the MN Branch office as well as traveling to client locations in the Minnesota area for onsite work.

Benefits

• 12 days of accrued vacation in your first year
• 6 days Sick time
• 8 hours of volunteer time
• Medical, Dental, and Vision insurance (employee portion fully paid)
• Company paid Life, STD, and LTD
• Professional Development Plan
• 401k with company match
• Profit Sharing