Field Technician I: Install, Repair & Troubleshoot Network

Lumen Technologies; Fort Myers (FL); Sur place; USD 41 000 - 55 000; Plein temps

Avantages offerts par ce poste

Health benefits

Life insurance

Voluntary lifestyle benefits

Résumé du poste

Lumen Technologies is seeking a hands-on Installation/Field Technician to perform customer installations, network activations, repairs, and service troubleshooting in the Fort Myers area. You will work independently in the field, while coordinating with teammates to ensure reliable connectivity and exceptional service quality.

The role requires problem-solving, strong communication, and a commitment to customer satisfaction in a fast-paced, outdoor environment.

Qualifications

• High school diploma, GED, or equivalent combination of education and experience.
• Experience troubleshooting technical, mechanical, electrical, telecommunications, or IT-related issues.
• Strong problem-solving and analytical skills with the ability to identify and resolve customer issues.

Responsabilités

• Perform customer installations, network installations, repairs, and service activations.
• Troubleshoot and resolve technical service issues using established procedures and tools.
• Conduct preventive maintenance activities to ensure network reliability and performance.
• Diagnose and upscale complex technical issues as needed.
• Deliver a positive customer experience through professional communication and service interactions.
• Maintain accurate records of work completed, service activities, and troubleshooting efforts.
• Collaborate with team members and support continuous operational improvements.
• Participate in on-call rotations after training and support occasional after-hours work when required.

Connaissances

Problem solving

Analytical skills

Customer service

Verbal communication

Written communication

Formation

High school diploma or GED

Description du poste

Lumen Technologies is seeking a hands-on Installation/Field Technician to perform customer installations, network activations, repairs, and service troubleshooting in the Fort Myers area. You will work independently in the field, while coordinating with teammates to ensure reliable connectivity and exceptional service quality.

The role requires problem-solving, strong communication, and a commitment to customer satisfaction in a fast-paced, outdoor environment.