Service Technician

Blue Stream Fiber; Jacksonville (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical/Dental/Vision

PTO/Holidays

401K Match

Life Insurance

FSA/HSA

Disability Insurance

Job summary

Blue Stream Fiber in Jacksonville, FL seeks a Service Technician to troubleshoot and repair residential and commercial fiber and cable services. You will work with CPE devices, perform installations, switch outs, and coordinate on-call duties as needed.

The role requires a valid Florida driver’s license, at least 3 years of CATV service experience, and the ability to maintain accurate logs and safety compliance. On-site work with company vehicle and field operations team.

Qualifications

• High School Diploma or equivalent.
• Minimum of 3 years as CATV Service Tech or related technical experience.
• Valid Florida Driver’s License with satisfactory driving record.

Responsibilities

• Troubleshoot and repair cable or fiber for high-speed internet and manage CPE devices (TVs, modems, ONT’s, set-top boxes) for residential/commercial dwellings.
• Perform installation/repair of interior wiring, splitters, mini-amps, connectors and drop splices.
• Participate in scheduled on-call duties for technical support, including weekends/overtime as needed.
• Maintain daily records, logs, receipts and other necessary documents.
• Maintain a clean, secured and properly stocked company vehicle.
• Ensure compliance with OSHA, FCC, NEC, and local ordinances; promote company services and professional image.

Skills

CATV service experience

Testing equipment knowledge

Driver's license

Education

High School Diploma or equivalent

Job description

Service Technician

Department: Field Operations

Employment Type: Full Time

Location: Jacksonville

Reporting To: Technical Operations Supervisor

Description

The Service Technician will perform troubleshooting and repair customer cable or fiber for high-speed internet services customer premises equipment (CPE) (i.e.: TV set, Cable Modem, ONT’s, Set Top Converter, DVR, etc.…) for residential and/or commercial dwellings, including the repair, replacement.

Key Responsibilities

• Perform troubleshooting and repair customer cable or fiber for high-speed internet services customer premises equipment (CPE) (i.e.: TV set, Cable Modem, ONT’s, Set Top Converter, DVR, etc.…) for residential and/or commercial dwellings, including the repair, replacement, installation of interior wiring, splitters, mini-amps, connectors and drop splices.
• Participate in scheduled on-call (stand‑by) duties for providing technical support in repairing phone and internet during non‑business hours. Work weekends and overtime as requested by supervisor to meet the needs of company and customers.
• Maintain daily records, logs, receipts, and other necessary documents.
• Maintain a clean, secured and properly stocked assigned company vehicle.
• Perform all assigned duties in compliance to company policies, specifications and those applicable to the requirements of OSHA, FCC, NEC, and local ordinances.
• Provide customer feedback, promote & sell company services. Maintain an appropriate and professional image with the community through appearance, demeanor, always driving habits and quality customer interactions.
• Perform other duties as assigned/requested by supervisor to achieve company goals and objectives.
• Knowledge of appropriate testing equipment (e.g., signal level meters, TDR’s, cable line, fusion splicer, PON meter, toners, ohm meters, CLI detection meters, etc.)
• Knowledge of National Electric Code and National Electrical Safety Code
• Repair signal leakage and participate in system’s on‑going CLI monitoring/repair program.

Skills, Knowledge & Expertise

• High School Diploma or equivalent
• Minimum of 3 years as CATV Service Tech or related technical experience
• Valid Florida Driver’s License and satisfactory driving record
• Minimum of 3 years as CATV Service Tech or related technical experience

Job Benefits

• Medical, Dental and Vision
• PTO & Holidays
• 401K + Match
• Life Insurance
• FSA & HSA
• Short Term/Long Term Disability
• Legal Plan Support & EAP