Field Technician (Exterior Cleaning)

HireBus Inc.; New York (NY); On-site; USD 128,000 - 168,000; Full time

Job summary

Cardella Building Services Corp. is seeking a Field Technician to be the frontline representative of our operations. You will perform window cleaning tasks, follow SOPs, and work with a Crew Leader to complete daily assignments with professionalism and safety in mind.

You will load tools, maintain equipment, and seek opportunities to upsell additional scheduled work while ensuring high customer satisfaction and adherence to company standards.

Qualifications

• Ability to work alone and with a team to improve output.
• Timeliness and reliability.
• Attention to detail.
• Hustle and initiative.
• Positive, friendly demeanor under pressure.
• Professional appearance and personal hygiene.
• Desire to learn quickly and advance.
• Humility and teachability.
• Love for serving others.

Responsibilities

• Efficiently work alone or in a crew to follow Cardella standard operating procedures.
• Assist Crew Leader in timely arrival and completion of scheduled work.
• Bring necessary tools and PPE to each job.
• Look for opportunities to increase daily revenue through up-sells and additional scheduled work when ahead of schedule.
• Meet revenue and production targets daily and maintain quality standards.
• Be presentable, maintain hygiene, and wear clean uniforms.
• Be proficient with apps and software for clock-in/out, work orders, and signatures.
• Progress through Cardella 5-Star Certification and grow toward Crew Leader.

Skills

Independence

Teamwork

Timeliness

Attention to detail

Initiative

Professionalism

Customer service

Job description

The Field Technician position is a key role at Cardella Building Services Corp. You are the “tip of the spear” when it comes to serving our customers. Your quality of service, friendly demeanor, attention to detail and professionalism go a long way in making Cardella a memorable company in the eyes of our clients.

The Field Technician represents the future leadership of our Operations Department. FTs who show a willingness to learn new things and effectively put them into practice have an excellent opportunity to pursue a greater role with Cardella.

Production

• Efficiently work alone or in a crew of two or more, doing your part to ensure that all Cardella standard operating procedures are followed.
• Assist Crew Leader in timely arrival and completion of all scheduled work each day.
• Bring all necessary tools and equipment with you, including buckets, poles and PPE.
• Look for opportunities to increase daily revenue through simple up-sells and additional scheduled work (when ahead of schedule), under the direction of the Crew Leader.
• Do your part to help your team meet revenue and production targets each day
  • Minimum $800/technician per day for residential window cleaning
  • 0% call-back rate
• Ensure that all of your personal work meets or exceeds Cardella’s quality standards.

Customer Relations

• Do your part to ensure that each customer is extremely pleased with the experience.
• Follow all standard operating procedures and customer service principles at all times.
• Always conduct yourself in a professional and pleasant manner.
• Bring a good attitude with you each day!

Operations

• Be presentable, maintain good hygiene, wearing clean uniforms and bringing extra if needed.
• Do your part to make sure all equipment is loaded up and accounted for before leaving the shop or a job site.
• Ensure that you follow all Cardella standard operating procedures to the letter.
• Keep all storage locations, whether on company or customer premises, clean and organized. Ensure all vehicles, equipment and tools are kept clean and in good condition.
• Be proficient with our apps and software, including tasks such as daily and job clock in/out, work order updates, capture customer signatures upon completion, etc.
• Fulfill assignments given to you by the Operations Manager and Crew Leader such as the Vehicle Loadout Checklist and the Vehicle Appearance Checklist.
• Look for opportunities to assist your Crew Leader by working independently and taking initiative.
• Work to improve your skills in all areas of service every day.
• Progress through the Cardella 5-Star Certification Program and work toward becoming a Crew Leader.

Key Skills And Qualities

The Field Technician must display a number of key skills and qualities to be effective. This is a fast paced, sometimes hectic work assignment. Most importantly, the FT must be able to assist the crew leader in always providing exceptional care to our customers, regardless of circumstances. An effective Field Technician will be able to smoothly carry out all Cardella standard operating procedures while completing tasks in an efficient and productive manner.

Below are some key qualities that Cardella looks for in Field Technician candidates:

• Ability to work alone and when working with a team, enhance the team’s ability to produce.
• Timeliness and reliability
• Attention to detail
• Hustle, initiative
• Positive, friendly demeanor, even when faced with negativity or hostility
• Professional appearance and personal hygiene
• A desire to learn new things and make rapid advancement, not only with Cardella, but in life.
• Humility and teachability
• A love for serving others