Field Technician – CCTV & Access Control Systems

Frey Consulting Group; Glen Burnie (MD); On-site; USD 55,000 - 85,000; Full time

Job summary

Frey Consulting Group in Glen Burnie, MD is seeking a Security Field Service Technician who diagnoses, repairs, and maintains complex CCTV and Access Control systems in client sites. You will apply advanced diagnostic tools, address network and low-voltage issues, and work independently in the field.

You will mentor junior technicians, document service actions, manage parts inventory, and coordinate with IT teams to minimize downtime.

Qualifications

• Experience with CCTV/Access control systems in the field
• Strong diagnostic and troubleshooting capabilities
• Excellent customer service and communication
• Mentor junior technicians and document service actions
• Maintain accurate records of parts and service activities
• Manage inventory of parts and supplies
• Respond quickly to urgent service calls
• Work effectively with IT teams on networked devices
• Knowledge of low-voltage electrical systems
• Experience servicing rather than just installing CCTV/access systems

Responsibilities

• Diagnose and repair CCTV/Access control issues in the field
• Perform preventive maintenance on security systems
• Provide guidance and mentorship to junior technicians
• Document service performed and parts used
• Maintain inventory of parts and tools
• Coordinate with IT teams to resolve network issues
• Respond to emergency service calls promptly
• Ensure high standards of customer satisfaction

Skills

CCTV systems

Access control

Diagnostic skills

Customer service

Mentorship

Documentation

Inventory management

Emergency response

Low-voltage electrical

IP networking

Field service

Independent work

Tools

Genetec Security Center

Milestone

Avigilon Control Center

Job description

Frey Consulting Group in Glen Burnie, MD is seeking a Security Field Service Technician who diagnoses, repairs, and maintains complex CCTV and Access Control systems in client sites. You will apply advanced diagnostic tools, address network and low-voltage issues, and work independently in the field.

You will mentor junior technicians, document service actions, manage parts inventory, and coordinate with IT teams to minimize downtime.