Field Technician 3

MCNC; Durham (NC); Hybrid; USD 40,000 - 65,000; Full time

Job summary

MCNC in Durham, NC is seeking a Field Technician3 to provide regional coverage for locating and protecting fiber optic underground utilities. You will read maps, mark locations, and coordinate with excavators and utility reps while ensuring safety and accuracy.

The role requires extensive fiber optic locating experience, OSHA safety compliance, and the ability to work outdoors in varying weather conditions. A valid driver’s license and training in Locate Technician programs are essential.

Qualifications

• 5–10 years fiber optic locating experience.
• 2+ years fiber optic construction/repair preferred.
• Experience with NC811 system and ticketing software.
• High School Diploma or GED; alternative experience considered.
• Successful completion of Locate Technician training program.
• Adherence to OSHA, state and municipal safety requirements.
• Ability to interact with public, customers, contractors, and utility reps.
• Must wear protective footwear and clothing; lift up to 50 lbs.
• Must work outdoors in all weather and drive company vehicles.
• Background and sex offender checks will be performed.
• Possess valid driver's license and MVR checks.
• Safety trainings and potential drug/alcohol screening may be required.

Responsibilities

• Use special electronic equipment to locate MCNC buried fiber optics within prescribed accuracy limits.
• Thoroughly search for underground utilities in a designated area, marking location, documenting, and photographing each locate.
• Make sure grounds are bonded back to the ground rod before leaving a locate.
• Go to and perform damage investigations.
• Verify the fiber is locatable after new installs and trouble locates are turned back over to MCNC.
• Receive and respond to excavation notices during normal and after hours in accordance with time requirements.
• Use a computer or other devices to receive, document and close out excavation notices, both during normal hours and after hours.
• Effectively communicate with excavators, utility reps, and MCNC personnel regarding underground facilities.
• This role will be based in a region and will inform the supervisor of any trouble locates or tickets going past due; acting as a floating resource across the state to support senior locators.
• Assist in difficult locate jobs, damage resolution, fiber route maintenance, and repairs as needed.
• Complete other duties as assigned by supervisor or management team members.

Skills

Fiber optic locating

OSHA safety awareness

Reading utility maps

Outdoor field work

Education

High School Diploma or GED

Locate Technician training program

Tools

NC811 system

Ticketing software

Job description

Job Summary

Under the direction of the OSP Locate Supervisor, this role will be expected to provide coverage for a designated region of North Carolina and will be responsible for the location and protection of MCNC fiber optic underground utilities and other companies as required. This position performs work that involves visual inspection of predefined construction areas and reading and interpretation of utility maps to determine the presence of underground utilities belonging to MCNC or other utility providers. We are recruiting for a Field Technician3 to provide coverage to the Charlotte and Western NC area.

Key Roles and Responsibilities

1. Use special electronic equipment to correctly, safely, and efficiently locate all MCNC buried fiber optics within prescribed accuracy limits.
2. Thoroughly search for underground utilities in a designated area, accurately marking the location, completing the necessary documentation, and photographing each locate.
3. Make sure all grounds are bonded back to the ground rod before leaving a locate.
4. Go to and perform damage investigations
5. Verify the fiber is locatable after new installs and trouble locates have been turned back over to MCNC.
6. Receive and respond to excavation notices during normal and after hours in accordance with established time requirements.
7. Use a computer or other devices to receive, document and close out excavation notices, both during normal hours and after hours.
8. Effectively communicate with excavators, utility reps, and company personnel, regarding underground facilities.
9. This position will be based in a region and responsible for needs in that region and will inform the supervisor of any trouble locates or tickets going past due. This level role will also act as a floating resource across the state to support or provide senior level guidance to other locators
10. This role will assist in difficult locate jobs, damage resolution, fiber route maintenance, and repairs as needed
11. Complete other duties as assigned by supervisor or other management team members.

Qualifications and Education Requirements

1. 5-10 years fiber optic locating experience
2. 2+ years of fiber optic construction/repair preferred
3. Strong experience with NC811 system and ticketing software
4. High School Diploma, or GED. In lieu of a high school diploma/GED, equivalent professional experience may be considered.
5. Successful completion of company provided Locate Technician training program and passing of all required testing.
6. Adherence to all OSHA, state, city/municipality safety requirements
7. Ability to interact with all involved, the public, customers, contractors, and utility representatives.
8. Must wear protective footwear and clothing while on the job.
9. Must be able to lift 50lbs.
10. Must be able to work outdoors and drive in all types of weather.
11. Must be able to sit, drive, stand, and walk for extended periods of time.
12. Keeping your vehicle and equipment always clean and presentable.
13. Perform light excavation with a shovel, to expose buried utilities when necessary.
14. Operate company vehicles in a safe manner and maintain a professional appearance.
15. Perform manhole entry using assigned equipment and safety devices.
16. Perform work in all weather conditions, during normal and after hours.
17. Attend and pass pre-hire and periodic safety trainings, always follow all safety rules, and not engage in unsafe acts.
18. Wearing appropriate protective footwear and clothing while performing field operations will be required.
19. Respond to emergency calls between the hours of 5:00 p.m. to 8:00 a.m.
20. There is a 72-hour turnaround time on all locates, which means generally work the day after holidays and some weekends may be required.
21. Weekend work, night work and/or overnight travel as needed. These are daytime, full-time positions and overtime will be required.
22. Must have a valid driver's license and will be required to drive a company vehicle on company business. Pre-employment and annual MVR checks will be required during your employment with the company for this position in order to be approved to drive a company-owned vehicle.
23. Background and sex offender checks will be performed for pre-employment and annually during your employment with the company.
24. This role will be required to adhere to the MCNC Substance Abuse policy, which may include drug/alcohol screening at hire and periodically or randomly during employment.
25. Must complete or already have completed a Confined Space Safety course, to be provided by MCNC if needed.

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

MCNC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.