Field Technician

Ciprus Consulting; San Diego (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Free food & snacks

Job summary

Ciprus Consulting is seeking a motivated Field Technician to join our team in San Diego. The role entails managing site visits, performing IT maintenance, and troubleshooting technical issues.

The ideal candidate will need an Associate degree in Information Technology or similar, with at least one year of experience in technical support. Benefits include health insurance and mileage reimbursement for travel.

Qualifications

• 1 year experience in hands-on Helpdesk with over 100 computers/users.
• Familiarity with Microsoft Office 365.
• Candidates must have a clean driving record.

Responsibilities

• Manage a schedule of site visits independently.
• Address Tier 1 field tickets efficiently.
• Perform regular asset audits and inventory checks.

Skills

Troubleshooting hardware and software issues

Strong customer service skills

Proficient in Active Directory

Communication skills

Education

Associate degree in Information Technology

CompTIA A+ certification

Microsoft Certified IT Professional (MCITP)

Job description

Benefits

• Dental insurance
• Free food & snacks
• Health insurance

Job Overview

We’re looking for a reliable and motivated Field Technician to join our Managed Services Provider (MSP) team. This position requires frequent travel, with up to 4 hours of driving per day and occasional overnight stays. The ideal candidate will independently manage a schedule of site visits, perform hands‑on IT maintenance, conduct asset audits, verify device compliance, and resolve basic technical issues on‑site.

Responsibilities

• Travel & Field Work
  • Drive up to 4 hours per day; some days may be fully dedicated to travel.
  • Use a personal vehicle (mileage reimbursement provided).
  • Stay overnight when required (expenses covered under per diem).
  • Begin and end most workdays at our Mission Valley office.
• On‑Site Support & IT Maintenance
  • Independently manage and maintain a schedule of site visits, with central team approval.
  • Address Tier 1 field tickets promptly and efficiently.
  • Maintain clear communication with the central team about ongoing or unresolved site issues.
  • Use Microsoft Intune, RMM, and other MDM tools to verify device compliance.
  • Ensure all devices are online, internet‑connected, and up to date.
  • Coordinate with the internal team for tasks requiring on‑site presence.
• Asset Management & Inventory Control
  • Perform regular asset audits and inventory checks, confirming device counts.
  • Transfer devices between MDM/RMM systems as needed.
  • Conduct basic workstation upkeep, including cable management and workspace organization.
• Reporting & Compliance
  • Confirm device maintenance and resolve outstanding maintenance tickets.
  • Accurately close and verify tickets within the system.
  • Submit daily quantitative reports that include:
  • Number of assets serviced
  • Number of assets audited or inventoried
  • Number of staff assisted
  • Number of tickets resolved
  • Practice safe and responsible driving while traveling to client locations.

Qualifications

• Associate degree in Information Technology or related field (Bachelor's degree preferred).
• At least 1 year experience in hands‑on Helpdesk with over 100 computers/users.
• New graduates with a technology or cybersecurity degree are welcome to apply.
• Proven experience in a help desk or technical support role.
• Proficient in troubleshooting hardware, software, and network issues.
• Familiarity with Active Directory and Microsoft Office 365.
• Strong customer service and communication skills.
• Ability to work independently and prioritize tasks effectively.
• Candidates must reside within a maximum 30‑minute commute to San Diego, CA.
• Eligible candidates will be subject to a background verification process.
• Excellent written and verbal communication skills and professional demeanor when interacting with clients.
• Maintain a clean and presentable appearance.
• A valid driver's license and a clean driving record are mandatory.
• Reliable transportation is essential.
• Ability to produce precise, concise, accurate documentation, notes, and reports.
• CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar certifications are a plus.