Field Technician

Creative Solutions Services, LLC; Phoenix (AZ); On-site; USD 22,000 - 29,000; Full time

Job summary

CompucomStaffing, a division of CompuCom Systems, Inc., seeks a Field Technician in Phoenix, AZ to diagnose, repair, install, and maintain a range of IT hardware and peripherals. The role travels within the service region and collaborates with Level II/III and remote support teams to ensure timely resolutions.

The ideal candidate will troubleshoot IT hardware, software, and network issues, install and configure devices, and provide strong customer service and documentation.

Qualifications

• Experience diagnosing and repairing IT hardware in diverse environments.
• Ability to install and configure hardware, peripherals, and software.
• Excellent customer service and communication skills.

Responsibilities

• Diagnose, troubleshoot, repair, install, and maintain printers, wide-format printers, plotters, kiosks, POS systems, and related IT equipment.
• Troubleshoot hardware, software, and network connectivity issues.
• Install, configure, and maintain computer hardware and applications.

Skills

Troubleshooting

Networking

IT hardware

Installation

Documentation

Tools

Printers

Job description

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

We are currently seeking a qualified Field Technician to provide support in Phoenix, AZ.

This technician will serve as a primary onsite contact for technical and service-related issues. The role will be responsible for troubleshooting, installing, configuring, repairing, and maintaining a variety of IT hardware, peripherals, printers, wide-format printers, plotters, kiosks, POS systems, networking equipment, and related software.

The Field Technician will be dispatched throughout the assigned service region to diagnose and resolve technical issues, perform equipment installations and preventive maintenance, support network connectivity, and complete hardware and infrastructure-related projects. The technician will work independently while collaborating with Level II, Level III, Lead Technicians, and remote support teams when required to ensure timely and accurate resolutions. Strong customer service, communication, troubleshooting, and documentation skills are essential. The technician must be comfortable working in customer environments, managing multiple priorities, and completing assignments in accordance with established procedures and service-level requirements.

Duties and Responsibilities

• Diagnose, troubleshoot, repair, install, and maintain printers, wide-format printers, plotters, kiosks, POS systems, computers, peripherals, and other IT equipment
• Troubleshoot hardware, software, network connectivity, and system-related issues
• Install, configure, and maintain computer hardware, peripherals, software, and related applications

Wage Range

The rate for this position is between $16.13 - $21.50 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

• medical insurance
• dental insurance
• vision insurance
• life insurance
• AD&D insurance
• disability plans
• Employee Assistance Program
• paid holidays (up to 6 days annually)
• paid time off (minimum of 10 days annually)
• paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer.We provide IT staffing services and solutions to Fortune 1000 companies as well as small and mediumbusiness.For more information,visit www.compucom.com.

Work Authorization

Candidates mustbe authorized towork in the United States without the need for current or future employer sponsorship.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT.AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODEISLAND, ANDIS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.