Field Technician

Creative Solutions Services, LLC; City of Albany (NY); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid holidays

Paid time off

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Job summary

CompucomStaffing in Albany, NY is seeking a Field Technician to provide end-user support and onsite/remote technical services. You will install, maintain, troubleshoot, and repair laser printers, wide-format printers/plotters, POS systems, kiosks, and related hardware, while delivering excellent customer service.

The role requires reliable transportation, a clean MVR, and a valid driver's license, plus willingness to travel between customer locations and to participate in on-call rotations when

Qualifications

• Experience troubleshooting and repairing laser printers and wide-format printers/plotters.
• Experience supporting POS systems, computer hardware, and related technologies preferred.
• Working knowledge of computer hardware, software applications, and basic networking concepts.

Responsibilities

• Install, configure, maintain, and upgrade supported equipment and applications.
• Perform preventive maintenance and routine inspections to maximize system performance and uptime.
• Provide professional technical support onsite, clearly communicating issues and resolutions to customers.
• Document service activities, system configurations, repairs, and upgrades while maintaining compliance with company standards.
• Install and support restaurant technology solutions, applying knowledge of front-of-house, kitchen, and back-office operations.
• Order and replace parts as needed to resolve equipment failures.
• Perform light contractor work, including drilling, mounting hardware, cabling, and equipment installation.
• Train employees on the proper use of supported systems and equipment.
• Recommend appropriate products, services, and technology solutions based on customer needs.
• Manage multiple service calls independently while adhering to established procedures and service expectations.
• Participate in evening support and on-call rotations as required.

Skills

Printer troubleshooting

POS systems support

Hardware & software knowledge

Customer service

Communication

Team player

Physical lifting

Travel to client sites

Job description

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Field Technician to join their team in Albany, NY and provide end-user support. Candidates must have reliable transportation, clean MVR, and a valid driver’s license.

The Field Technician provides onsite and remote technical support, installation, maintenance, troubleshooting, and repair services for laser printers, wide-format printers/plotters, POS systems, kiosks, computer hardware, and related technology solutions. This role supports many different types of clienteles, ensuring critical business systems operate efficiently and reliably while delivering exceptional customer service. The technician will diagnose, troubleshoot, and repair hardware, software, and electro-mechanical issues involving laser printers, wide-format printers/plotters, POS systems, kiosks, computers, and peripherals.

Duties and Responsibilities

• Install, configure, maintain, and upgrade supported equipment and applications
• Perform preventive maintenance and routine inspections to maximize system performance and uptime
• Provide professional technical support onsite, clearly communicating issues and resolutions to customers
• Document service activities, system configurations, repairs, and upgrades while maintaining compliance with company standards
• Install and support restaurant technology solutions, applying knowledge of front-of-house, kitchen, and back-office operations
• Order and replace parts as needed to resolve equipment failures
• Perform light contractor work, including drilling, mounting hardware, cabling, and equipment installation
• Train employees on the proper use of supported systems and equipment
• Recommend appropriate products, services, and technology solutions based on customer needs
• Manage multiple service calls independently while adhering to established procedures and service expectations
• Participate in evening support and on-call rotations as required

Skills and Qualifications

• Experience troubleshooting and repairing laser printers and wide-format printers/plotters
• Experience supporting POS systems, computer hardware, and related technologies preferred
• Working knowledge of computer hardware, software applications, and basic networking concepts
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent customer service and communication skills with the ability to remain calm under pressure
• Ability to work independently with minimal supervision and as part of a team
• Ability to lift and transport equipment weighing up to 50 pounds
• Willingness to travel between customer locations

Wage Range

The rate for this position is between $17.25 - $23.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

Medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.