Field Technician

Creative Solutions Services, LLC; Augusta (ME); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

medical insurance

dental insurance

vision insurance

life insurance

AD&D insurance

disability plans

Employee Assistance Program

paid holidays

paid time off

paid parental leave

401(k)

FSA/HSA pre-tax benefits

Job summary

CompucomStaffing is seeking a Field Technician to join their team in Augusta, ME, providing end-user IT support onsite and via phone. You will diagnose, troubleshoot, and resolve hardware and software issues, install and configure IT equipment, and maintain accurate service documentation.

Candidates must have reliable transportation, a valid driver’s license, and the ability to lift up to 50 lbs. Excellent communication and customer service skills are required.

Qualifications

• Strong working knowledge of printers and computer hardware/ software systems.
• Demonstrated ability to troubleshoot, analyze, and resolve technical issues.
• Excellent communication skills and a strong commitment to customer service.
• Ability to manage multiple tasks independently while also functioning in a team environment.

Responsibilities

• Diagnose, troubleshoot, and resolve hardware and software issues
• Install, configure, and maintain IT equipment and related applications
• Repair / install / remove printers, POS, laptops, desktops, servers, network equipment
• Perform preventive and routine maintenance to ensure optimal equipment performance
• Provide clear, professional technical support to customers onsite and via phone
• Maintain accurate service documentation, ensuring compliance with quality and operational standards

Skills

Printer hardware

Troubleshooting

Customer service

Communication skills

Team collaboration

Manual dexterity

Job description

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Field Technician to join their team in Augusta, ME and provide end-user support. Candidates must have reliable transportation, clean MVR, and a valid driver’s license.

Duties and Responsibilities

• Diagnose, troubleshoot, and resolve hardware and software issues
• Install, configure, and maintain IT equipment and related applications
• Repair / install / remove printers, POS, laptops, desktops, servers, network equipment
• Perform preventive and routine maintenance to ensure optimal equipment performance
• Provide clear, professional technical support to customers both onsite and via phone
• Maintain accurate service documentation, ensuring compliance with quality and operational standards

Skills and Qualifications

• Strong working knowledge of printers (laser and wide format / plotters), computer hardware, and software systems
• Demonstrated ability to troubleshoot, analyze, and resolve technical issues
• Excellent communication skills and a strong commitment to customer service
• Ability to manage multiple tasks independently while also functioning effectively in a team environment
• Must be able to climb ladders and utilize hand tools efficiently
• Physical ability to lift and transport equipment weighing up to 50 lbs.

Wage Range

The rate for this position is between $17.25 - $23.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

• medical insurance
• dental insurance
• vision insurance
• life insurance
• AD&D insurance
• disability plans
• Employee Assistance Program
• paid holidays (up to 6 days annually)
• paid time off (minimum of 10 days annually)
• paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. For more information, visit www.compucom.com.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

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