Field Technician

Inland Cellular LLC; Lewiston (ID); On-site; USD 27,552 - 38,572; Full time

Job summary

Inland Cellular LLC is seeking an Installation Technician to install and activate wireless broadband and fiber services at customer locations, including rooftops and poles. You will configure CPE devices, test signal strength, and ensure customer satisfaction.

Responsibilities include diagnosing issues, performing testing with OTDR and power meters, and educating customers on usage and features. You will document work orders, maintain equipment inventory, and uphold safety standards.

Qualifications

• Understanding of basic networking concepts (TCP/IP, Wi‑Fi, routing).
• Ability to read schematics and wiring diagrams.
• Comfort with hand and power tools used in installations.

Responsibilities

• Perform professional installation of wireless broadband equipment at customer sites, including rooftops or poles.
• Install FTTH/FTTB services, terminate fiber and install ONTs; configure CPE devices.
• Diagnose connectivity issues and perform testing with tools (OTDR, meters).
• Provide clear customer education on service features and troubleshooting steps.
• Complete paperwork, surveys and service orders; maintain inventory; ensure safety.

Skills

TCP/IP

Wi-Fi standards

Routing

Switching

Schematic reading

Hand tools

Ladders & climbing

Job description

Description

Installation & Activation:

• Perform professional installation of wireless broadband equipment (e.g., radios, antennas, customer premise equipment - CPE) at customer locations, including rooftop or pole mounts.
• Install and activate fiber-to-the-home (FTTH) or fiber-to-the-business (FTTB) services, including running fiber optic cables, terminating connectors (fusion splicing experience a plus), and installing Optical Network Terminals (ONTs).
• Set up and configure customer premise equipment (CPE) such as wireless routers, Wi-Fi extenders, and other networking devices.
• Ensure proper cabling, grounding, and bonding in accordance with company standards and safety regulations.
• Troubleshooting & Maintenance:
• Diagnose and resolve internet connectivity issues, signal strength problems, and service disruptions on both wireless and fiber networks.
• Perform testing of signal strength, bandwidth, and connectivity using specialized tools (e.g., OTDR, power meters, spectrum analyzers).
• Conduct preventative maintenance on installed equipment and network infrastructure as needed.
• Respond to service calls efficiently, prioritizing customer satisfaction.

Customer Service & Education:

• Provide exceptional customer service, clearly explaining the installation process, device functionality, and service features.
• Educate customers on how to use their new internet service, Wi-Fi network, and troubleshoot basic issues independently.
• Ensure customer satisfaction before leaving the premises, addressing all questions and concerns professionally.

Documentation & Reporting:

• Accurately complete all necessary paperwork, digital forms, and service orders, including site surveys, installation checklists, and trouble reports.
• Maintain accurate inventory of tools, equipment, and company vehicles.
• Communicate effectively with dispatch, technical support, and management regarding job status, technical issues, and scheduling.

Safety & Compliance:

• Adhere strictly to all company safety policies and procedures.
• Ensure all installations comply with local codes, industry standards, and company specifications.

Requirements

• Basic understanding of networking concepts (TCP/IP, Wi-Fi standards, routing, switching).
• Familiarity with common hand tools and power tools used in installations.
• Ability to read and interpret basic schematics, wiring diagrams, and technical manuals.
• Comfortable working with ladders, at heights, and in various outdoor weather conditions.
• Ability to lift and carry up to 75 lbs.
• Ability to climb ladders and work at heights (e.g., on rooftops, utility poles).
• Ability to work in confined spaces, attics, and crawl spaces.
• Capable of performing tasks requiring bending, kneeling, crouching, and reaching.
• Strong problem-solving skills and attention to detail.
• Excellent verbal communication and interpersonal skills.
• Ability to work independently with minimal supervision and manage time effectively.