Field Technician

Latitude Inc; Harrisburg (Dauphin County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

Latitude Inc. is seeking a Field Service Technician to support clients within a local service area. The role involves on-site service, preventive maintenance, troubleshooting, and repair of integrated AV systems across corporate, education, government, and institutional environments.

Travel to customer locations within driving distance is required with mileage reimbursed. A shared on-call rotation exists with rare after-hours calls.

Qualifications

• Hands-on experience troubleshooting and servicing audio-visual systems.
• Experience with integrated AV, control systems, and video/audio distribution.
• Strong diagnostic and problem-solving skills.

Responsibilities

• Provide on-site service calls and preventive maintenance at customer locations.
• Troubleshoot and repair complex audio, video, and control systems.
• Diagnose and replace components including projection systems and switchers.
• Install, modify, and test integrated AV systems.
• Support system commissioning and provide installation assistance as needed.
• Provide technical phone support to clients and internal teams.
• Coordinate product returns and exchanges.
• Complete service documentation including work orders, reports, and expense tracking.
• Maintain strong customer relationships and represent the company professionally in the field.
• Assist in promoting service capabilities within the assigned territory.

Skills

AV systems

Troubleshooting

Customer service

Communication

Driver's license

Job description

About the Opportunity

A well-established technology integration company is seeking an experienced Field Service Technician to support clients across a local service area. The organization specializes in the design, installation, and support of custom audio-visual and integrated technology solutions across corporate, education, government, and institutional environments. This is a client-facing, field-based role ideal for someone who enjoys problem-solving, working independently, and delivering exceptional technical service.

Position Overview

The Field Service Technician is responsible for providing on-site service, preventive maintenance, troubleshooting, and repair of integrated audio-visual systems. This individual will travel to customer locations within driving distance (mileage reimbursed) and serve as a trusted technical resource for clients. There is a shared on-call rotation; however, after-hours calls are rare.

Key Responsibilities

• Perform on-site service calls and preventative maintenance at customer locations
• Troubleshoot and repair complex audio, video, and control systems
• Diagnose and replace components including projection systems (LCD/DLP/CRT), switchers, and control interfaces
• Install, modify, and test integrated AV systems
• Support system commissioning and provide installation assistance as needed
• Provide technical phone support to clients and internal teams
• Coordinate product returns and exchanges
• Complete service documentation including work orders, reports, and expense tracking
• Maintain strong customer relationships and represent the company professionally in the field
• Assist in promoting service capabilities within the assigned territory

What we’re looking for

• Hands-on experience troubleshooting and servicing audio-visual systems
• Experience working with integrated AV, control systems, and video/audio distribution
• Strong diagnostic and problem-solving skills
• Comfortable working independently at client sites
• Valid driver’s license and reliable personal vehicle (mileage reimbursed)
• Strong communication and customer service skills