Field Service Supervisor

Insight Global; New Hope (MN); On-site; USD 70,000 - 100,000; Full time

Job summary

Insight Global seeks a seasoned Field Service Supervisor to lead a team of technicians at customer sites. You will guide installation, maintenance, troubleshooting, and inspection activities while coordinating scheduling, resources, and safety compliance.

You will partner with customers and internal teams to ensure high-quality service delivery, track field operations metrics, and drive continuous improvement to meet business goals. Strong leadership and hands-on technical expertise are required.

Qualifications

• Minimum 5 years of field service experience including troubleshooting, installing, maintaining or repairing related equipment.
• 1 year of experience leading or mentoring technicians in field service or installation.
• 1 year of experience working directly with customers in field service.
• Experience managing multi-project schedules, labor planning, and field operations.
• Familiarity with JD Edwards or similar ERP systems.
• Advanced lift, ES, or manufacturer-specific certifications and training.

Responsibilities

• Lead and develop a team of technicians responsible for installation, maintenance, troubleshooting, repairing, and inspecting services at customer sites.
• Oversee field scheduling, resource allocation, safety compliance, technician performance, and customer satisfaction.
• Provide technical guidance and resolve escalated service issues; partner with customers and internal teams to ensure high-quality service delivery.

Skills

Field service leadership

Customer interaction experience

Multi-project prioritization

Multi-discipline scheduling

Preventive maintenance experience

ERP familiarity (JD Edwards or similar

Advanced certifications (lift/ES)

Job description

Job Description

This role leads and develops a team of technicians responsible for installation, maintenance, troubleshooting, repairing, and inspecting services at customer sites. This role oversees field scheduling, resource allocation, safety compliance, technician performance, and customer satisfaction while providing technical guidance and resolving escalated service issues. The supervisor partners with customers and internal teams to ensure high-quality service delivery, operational efficiency, continuous improvement, and achievement of business goals.

Skills and Requirements

• Minimum 5 years of experience in field service, including troubleshooting, installing, maintaining, or repairing lift, automotive service, fluid handling, lubrication, or related equipment.
• 1 year of experience leading, training, or mentoring technicians in a field service or installation environment.
• 1 year of experience working directly with customers in a field service environment.
• History prioritizing multiple projects and respond effectively in a fast-paced environment.
• Experience managing multi-discipline service schedules, labor planning, and field operations
• Experience with preventative maintenance programs and service operations metrics
• Familiarity with JD Edwards or similar ERP systems
• Advanced lift, ES, or manufacturer-specific technical certifications and training

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].