Field Technician

Henkel; Elk Grove Village (IL); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Work-Life Balance

Financial: 401k matching & bonus

Family Support & fertility/childcare

Career Growth & tuition

Job summary

Henkel Adhesive Technologies is seeking a field service professional to drive technical demonstrations, troubleshooting, and customer support across accounts in the US. You will partner with sales, marketing, PD and project teams to deliver value, training, and optimized processes.

The role emphasizes remote interactions, on-site service, and coaching for customers and internal teams, with a focus on safety, quality, and continuous improvement.

Qualifications

• Technical degree or equivalent experience in industrial/technical field.
• Experience in field service or customer-facing roles.
• Familiarity with CRM tools and service workflows.

Responsibilities

• Perform technical visits (meetings, audits, demonstrations, troubleshooting) for customers with documentation in CRM and LIM systems.
• Provide solutions via application equipment to improve customer adhesive processes.
• Coach field sales/customers with technical training and onboarding.

Skills

Technical troubleshooting

Customer support

Digital tools

Lean principles

Project coordination

Training delivery

Cross-functional collaboration

Problem solving

Customer focus

Communication

Tools

CRM software

LIM system

Job description

About this Position

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47.000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, all to leave your mark for more sustainable growth.

This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings

Dare to learn new skills, advance in your career and make an impact at Henkel.

What You´ll Do

• Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers
• Consult customers on solutions generating value for their use cases
• Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM tool and the LIM system
• Work with application equipment to provide solutions to enhance customer adhesive related processes
• Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues
• Reports quality issues / customers' claims to relevant parts of the organization (incl. CCMS/CAPRIS)
• Drive customer experience by optimizing automated customer interactions and enhancing remote customer interactions
• Identify opportunities to create customer value in remote settings by leveraging remote interaction tools (e.g. AR, VR)
• May supervise the laboratory work (incl. prioritization) for samples coming from customers, and report technical results to customers
• Responsible for products application / technical training and coaching of field sales forces and customers
• Responsible for directly communicating with sales, marketing, PD, Innovation, members of TCS field team or project team members Promote internally SBU innovations and best learnings cross accounts

What makes you a good fit

• Valid driver's license with a clean driving record and ability to safely operate company vehicles, including Non-CDL Class C vehicles.
• Ability to provide technical troubleshooting and customer support, both on-site and over the phone.
• Willingness to participate in an on-call rotation, including occasional holiday support when required.
• Experience using digital tools and business systems to support field service, customer interactions, and operational activities.
• Knowledge of lean management principles, operational processes, and continuous improvement practices.
• Strong organizational and problem-solving skills with experience in project coordination, quality management, and risk assessment.
• Ability to develop and deliver technical training and coaching for customers and internal teams.
• Collaborative mindset with the ability to work effectively across operations, sales, marketing, and technical teams.
• Customer-focused approach with a commitment to delivering safe, efficient, and value-driven solutions.

Some benefits of joining Henkel

• Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
• Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
• Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
• Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
• Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement

The salary range for this role is $65,000.00 and $75,000.00. This range represents the good‑faith minimum and maximum wages the Company reasonably expects to offer for this role at the time of posting. In addition to base salary, this position may be eligible for incentive pay or other forms of compensation, as applicable. The Company also offers a comprehensive benefits package as described above. Actual compensation will be based on factors such as the candidate’s skills, experience, education, training, and work location. This posting is intended to comply with all applicable state and local pay transparency laws.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.