Field Technician

Jobtailor; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Jobtailor is seeking a field IT technician to install, configure, and support WSI systems on-site across data centers and telecom environments in Charlotte, NC. You will manage Windows desktop/server configurations, perform hardware testing, and troubleshoot complex IT issues while maintaining clear ticket records and customer communications.

Travel up to 85% and ability to pass government site clearance are required. Strong ITSM experience (ServiceNow) and relevant certifications are preferred.

Qualifications

• Hands-on Windows OS support across desktop and server environments.
• Strong troubleshooting across hardware, software, and network connectivity.
• Experience with ITSM or ticketing tools such as ServiceNow.
• Strong communication, organization, and time-management skills, with the ability to work independently.
• Ability to travel up to 80–85%.
• Ability to pass government site clearance/background checks.
• Ability to work on ladders for wiring and cabling.
• Ability to routinely lift up to 70 lbs of equipment.

Responsibilities

• Install and configure WSI systems on-site, including servers, applications, and recording infrastructure.
• Rack, cable, configure, and test hardware in data center and telecom environments.
• Configure Windows desktop and server operating systems, including virtual environments.
• Test completed installations and confirm systems meet customer requirements before sign-off.
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Respond to customer support requests within established SLA expectations.
• Manage service tickets and field visits independently.
• Escalate complex technical issues when additional support is required.
• Act as the primary technical contact during on-site customer visits.
• Keep customers informed about timelines, issues, progress, and resolutions.
• Document installations, troubleshooting steps, and resolutions accurately in the ticketing system.
• Maintain clear service records and provide feedback to improve internal processes and product performance.

Skills

Windows OS support

Troubleshooting

ITSM / ticketing

Communication

Independent work

Education

Bachelor’s degree in Computer Science, Engineering, Mathematics, Business Administration, or related field

Tools

ServiceNow

Active Directory

Exchange

NICE

CompTIA A+/Network+/Server+/Security+

Microsoft Certifications

CCNA

Job description

• Install and configure WSI systems on-site, including servers, applications, and recording infrastructure


• Rack, cable, configure, and test hardware in data center and telecom environments


• Configure Windows desktop and server operating systems, including virtual environments


• Test completed installations and confirm systems meet customer requirements before sign-off


• Diagnose and resolve hardware, software, network, and connectivity issues


• Respond to customer support requests within established SLA expectations


• Manage service tickets and field visits independently


• Escalate complex technical issues when additional support is required


• Act as the primary technical contact during on-site customer visits


• Keep customers informed about timelines, issues, progress, and resolutions


• Document installations, troubleshooting steps, and resolutions accurately in the ticketing system


• Maintain clear service records and provide feedback to improve internal processes and product performance

Requirements

• Hands-on experience supporting Windows operating systems across desktop and server environments


• Strong troubleshooting skills across hardware, software, and network connectivity


• Experience with ITSM or ticketing tools such as ServiceNow


• Strong communication, organization, and time-management skills, with the ability to work independently


• Ability to travel up to 80–85%


• Ability to successfully complete required government site clearance/background checks


• Ability to work on ladders for wiring and cabling


• Ability to routinely lift up to 70 lbs of computer equipment during installations and repairs


• Experience with phone recording software, hardware, or telephony systems


• Experience with Active Directory and Exchange


• Relevant technical certifications such as NICE, CompTIA A+/Network+/Server+/Security+, Microsoft certifications, or CCNA


• Bachelor’s degree in Computer Science, Engineering, Mathematics, Business Administration, or another relevant field

Core Competencies

Demonstrates expertise in installing and configuring WSI systems, including Windows operating systems and telephony systems, while effectively managing service tickets and customer communications. Proficient in troubleshooting hardware, software, and network issues, with a strong focus on customer satisfaction and process improvement.

Highest-signal resume keywords

• Windows Operating Systems Support


• Troubleshooting Hardware, Software, and Network Issues


• ITSM or Ticketing Tools Experience


• Technical Certifications (NICE, CompTIA A+/Network+/Server+/Security+, Microsoft, CCNA)


• Active Directory and Exchange Experience

Hard Skills

• WSI Systems Installation and Configuration


• Windows Desktop and Server Configuration


• Hardware Testing and Configuration


• Network Connectivity Troubleshooting


• Phone Recording Software Experience

Soft Skills

• Strong Communication Skills


• Organization Skills


• Time-Management Skills


• Ability to Work Independently

Certifications & Qualifications

• NICE


• CompTIA A+


• CompTIA Network+


• CompTIA Server+


• CompTIA Security+


• Microsoft Certifications


• CCNA

Industry Keywords

• Data Center


• Telecom Environments


• Government Site Clearance


• Technical Support


• Customer Support

Tools & Technologies

• ServiceNow


• Ticketing Systems


• Telephony Systems