Field Technician

DISH Network L.L.C.; Berlin (NH); On-site; Full time

Job summary

An established industry player is seeking dedicated Field Technicians to enhance customer experiences through smart home solutions and exceptional service. This role offers the chance to work independently while collaborating with a supportive team, ensuring that customers receive the best home entertainment experience. With a focus on career growth, you will have opportunities for promotions and performance incentives. Comprehensive benefits and a commitment to training will equip you for success in a dynamic work environment. If you are ready to embrace challenges and make a difference, this is the perfect opportunity for you.

Benefits

Paid training

Medical, Dental, Vision, and Life Insurance

401(K) with company match

Tuition Reimbursement

Free DISH TV programming

Performance-based bonuses

Flexible work shifts

Employee Stock Purchasing Program

Qualifications

• Strong customer service skills with a focus on satisfaction.
• Ability to solve complex issues and work in various environments.

Responsibilities

• Install and service DISH products and smart home solutions.
• Build rapport with customers to ensure an excellent experience.
• Educate customers on product usage and smart home benefits.

Skills

Customer Focus

Problem-Solving

Determination

Adaptability

Physical Requirements

Flexibility

Education

High School Diploma or equivalent

Tools

DISH-supplied van

Tools

Uniforms

Job description

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You’re the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.

Job Duties and Responsibilities

What’s In It for You?

• Career Growth: Many of our current operations leaders started in this role. Other technicians have moved into various departments within DISH to discover new challenges. Show grit and tenacity, and you’ll grow quickly within an organization committed to your success.
• Compensation Increases: Guaranteed promotion to Level 1 after 6 months with a $1.00 per hour pay increase. Performance-based promotions include automatic 5% pay increases at Level 2 and 10% at Levels 3 and 4.
• Performance Incentives: Potential to earn up to $6,400 in your first year and $9,100 each following year through performance-based bonuses. In addition, AwardPerqs are allocated for high performance and can be redeemed at your discretion; award redemptions include flights, excursions, electronics, houseware and more.
• Comprehensive Benefits: Paid training, time off, and holidays. Medical, Dental, Vision and Life Insurance packages with a Health Savings Account.
• Workplace Variation: Get the best of both worlds in a role that allows for the opportunity to problem solve by yourself, collaborate with fellow technicians, and engage with loyal customers.
• Exclusive Perks: Free DISH TV programming valued at $114.99/month, plus discounts on Sling TV and Boost Mobile phone plans.
• Financial Security: 401(K) with company match and an Employee Stock Purchasing Program (ESPP).
• Continued Education: Tuition Reimbursement to support your career development.
• Tools Provided: DISH-supplied van, tools, and uniforms.

What You’ll Be Doing:

As a Field Technician, you’ll represent DISH in customers' homes, simplifying their lives and introducing them to infinite smart home possibilities. Key responsibilities include:

• Working independently while enjoying support and collaboration from team members.
• Managing your day to drive success while benefiting from the support of a large, competitive company.
• Building rapport and ensuring an excellent customer experience.
• Installing and servicing DISH products and smart home solutions.
• Educating customers on product usage and smart home benefits.
• Selling products and services with the intent to give our customers the best possible home entertainment experience.
• Representing the company professionally, maintaining a positive attitude, a clean work area, and respectful interactions at all times.

Our Training Program Offers You:

• A process-based approach to effectively drive customer satisfaction.
• Best-in-class practices, designed and tested by our technicians.
• Knowledge of tool selection and proper use.
• Up-to-date information on modern Smart Home technology and techniques to share that knowledge with customers for sales and educational purposes.

Skills, Experience and Requirements

Required Skills and Experience:

• Customer Focus: Ability to build rapport quickly and ensure client satisfaction.
• Problem-Solving: A knack for solving complex issues for a diverse customer base.
• Determination: Ready for any challenge, including crawling into small spaces and working in varying climates/weather conditions; this includes roofs and crawl spaces without the comfort of air-conditioning.
• Adaptability: Comfortable working in an environment that appreciates agility and determination.
• Physical Requirements: Capable of standing on ladders (up to 40 feet) for extended periods, lifting over 70 lbs, and remaining within the individual weight limit requirements of 335 lbs.
• Licensing: Valid driver’s license with a clean driving record.
• Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays.

Salary Ranges

Compensation: $22.25/Hour

Benefits

From versatile health perks to new career opportunities, check out our benefits on our careers website.

Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.