Field Technican II

Arena Technical Resources, LLC (ATR); Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

Arena Technical Resources, LLC (ATR) is hiring a Field Technician II in Atlanta, GA. In this role, you will provide customer support, perform network administration tasks, and troubleshoot various devices. Candidates should have IT-related experience and possess the ability to support supply chain optimization projects. The role requires excellent troubleshooting skills and familiarity with Windows 10/Office 365. A high school diploma or GED is required, and various IT certifications are desired.

Qualifications

• IT-related experience troubleshooting hardware and software issues.
• Experience in user support and implementing system changes.
• Knowledge of current supply chain management trends.

Responsibilities

• Provide customer support via phone and email.
• Perform network administration tasks.
• Troubleshoot desktops, laptops, and mobile devices.
• Assist with supply chain data analysis.
• Plan preventive maintenance and manage spares.

Skills

Troubleshooting hardware and software

IT helpdesk/user support

Supply chain optimization

Networking knowledge

ServiceNow ticketing system

Education

High school diploma or GED

Tools

Windows 10/Office 365

VPN (Zscaler)

Job description

Job Title: Field Technician II

Location: Atlanta, GA

Eligibility: Candidate must be a clearable US Citizen that is able to obtain a Public Trust clearance.

Responsibilities

• Provide outstanding customer support assistance via phone and email in Windows 10/11.
• Perform network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc.
• Troubleshoot desktops, laptops, tablets, and mobile devices – Android, iPhone, or iOS devices.
• Assist with creating processes and methods to gather supply chain data.
• Collect and analyze basic supply chain data to understand where the errors in the supply chain are occurring and what factors may be causing them under close supervision.
• Assist with developing requirements and standards for procurement, delivery packaging and inventory procedures.
• Determine the most cost-effective methods of shipment and schedules.
• Offer logistics support in shipping, procurement, equipment, training, etc., worldwide.
• Follow customer-defined property management procedures.
• Plan preventive maintenance and manage spares, usage, shipping, and history tracking.
• Use customer systems for procurement and travel requests.
• Develop a flexible warranty program and manage the supply chain efficiently to cut costs.
• Maintain an integrated logistics program focused on spare parts and preventive maintenance, with analysis to enhance the management model.
• Troubleshoot and resolve basic hardware and software issues.
• Assist the Global Activities logistics manager in preparing desktops, laptops, and servers for shipment to international locations.
• Prepare equipment for shipping.
• Unbox and re-box equipment.
• Install operating systems and required software.
• Encrypt all laptops and update the security database with recovery files.
• Follow written procedures to image and encrypt target computers.
• Provide PC imaging and laptop encryption for the Global Activities refresh.

What You'll Need to Succeed

• IT‑related experience troubleshooting hardware and software, and connectivity issues.
• Partner with other internal and external stakeholders to implement changes and new systems.
• Support the planning and implementation of supply chain optimization projects.
• Maintain current knowledge of supply chain management trends.
• IT helpdesk/user support experience, including 100% telephone support for local & remote customers using Windows 10/Office 365.
• Experience configuring MAC desktops and laptops.
• Experience troubleshooting general networking, wireless, and connectivity problems; and knowledge/experience with remote desktop and VPN (Zscaler).
• Experience troubleshooting printers, desktops, laptops, tablets, and mobile devices such as Android, iPhone, or iOS device, Apple/Mac.
• Knowledge of the ServiceNow ticketing system.
• High school diploma or GED.
• More than one of the certifications below are desired: A+, ITIL, Net+, CHDP, MCP, MCSA.
• Candidate must be able to lift computers and printers weighing up to 50 lbs.