IT Walk-Up/Logistics Technician

Milestone Technologies, Inc.; Pleasanton (CA); On-site; USD 52,000 - 65,000; Full time

Job summary

Milestone Technologies, Inc. is seeking a technically skilled IT technician to join our logistics team. The role focuses on deploying equipment, supporting Windows and Mac environments, and delivering white-glove service to internal staff.

You will manage shipping/receiving, inventory, and deployment tasks while collaborating with the deployment team and other departments. Strong communication and a customer-first mindset are essential.

Qualifications

• Two years of IT helpdesk experience.
• Experience supporting Windows and Mac environments.
• Strong communication and customer service skills.
• Familiarity with Office Suite and collaboration tools.
• Ability to lift and move equipment up to 25 lbs.
• Availability for 40 hours/week with offset hours.

Responsibilities

• Provide white-glove, concierge-level support to internal staff face-to-face, chat, and phone.
• Keep users updated on incidents, requests, or problems.
• Educate users on essential functions and new technologies.
• Troubleshoot network connectivity, VPN, and secure Wi-Fi issues.
• Support applications and tools including Office, Zoom, WebEx, and Citrix.
• Document interactions and follow up with users.
• Provide walk-up support during regular business hours.
• Receive and process equipment from suppliers and deliver to stockrooms.
• Enter data into inventory systems and verify accuracy.
• Prepare shipments, create labels, and organize packaging.
• Participate in inventory counts and deployment services.
• Restock IT accessory vending machines.

Skills

Windows & Mac support

Customer service

Inventory management

Helpdesk operations

Communication skills

VPN troubleshooting

Active Directory

Citrix

Ticketing system

Remote access

Education

HS Diploma or GED

Tools

Microsoft Outlook

Active Directory

RSA tokens

Citrix

Ticketing system

Office Suite

Job description

Milestone is seeking a technician to join our logistics team. We seek a bright, driven, enthusiastic individual with experience supporting Windows and Mac environments. You should have excellent communication skills and the ability to resolve complex technical issues effectively and efficiently positively. Going above and beyond should come naturally to you; you should value the people behind the problems. Technology should be your passion. This position will primarily be in an office environment and will involve shipping and receiving IT materials, deploying them, managing inventory, and providing white-glove customer service. You will mainly support the deployment team but will also be trained in other department responsibilities.

Responsibilities

• Provide white-glove concierge-level customer experience supporting internal employees face-to-face, via chat, and over the phone.
• Keep users updated on their incidents, requests, or problems.
• Educate users on essential functions and new technologies to streamline their workflow.
• Troubleshoot network connectivity issues, including digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network.
• Support users on applications and tools within the environment, including Office Suite, RSA, Okta, collaboration tools (Zoom, WebEx, Jabber, etc.), Mac, and Windows OS.
• Apply critical thinking to assist with simple and complex user requests, document interactions, and follow-up with users.
• Provide walk-up support during regular business hours, Monday to Friday.
• Receive and process equipment from supplier sites and deliver shipments to stockrooms and local help desks.
• Complete data entry in inventory management systems, verify request accuracy and match quantities and types.
• Prepare shipments, create labels, remove invalid stickers, and organize packaging for safe delivery of materials.
• Participate in inventory counts.
• Conduct deployment services, including desk setup and desk-side support.
• Restock and troubleshoot IT accessory vending machines.

Skills

• HS Diploma or GED
• At least two years of experience in an IT helpdesk or related role
• At least two years of general work experience in a detail-oriented, customer-focused role
• Strong understanding of Microsoft Outlook client (Windows & Mac)
• Experience troubleshooting VPN and certification issues
• Working knowledge of Active Directory and basic AD administration
• Working knowledge of video collaboration tools (Zoom)
• Strong familiarity with Windows 7/Windows 10 Enterprise Environment and Mac OS X Yosemite and El Capitan, respectively
• Experience with RSA tokens and Citrix environments
• Familiarity with any ticketing system
• Strong sense of urgency
• Exceptional professionalism and customer service
• Excellent task and time management
• Clear verbal and written communication skills combined with relentless follow-up
• Strong organizational skills and attention to detail
• Ability to follow proper escalation paths
• Comfortable working independently towards team goals
• At least two years of experience in logistics, supply chain, warehouse, or related fields
• Familiarity with inventory management tools
• Availability to work 40 hours and five days per week with offset hours
• Ability to move/lift at least 25 lbs.