Customer Support Representative-III

HireTalent; Tempe (AZ); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Customer Support Representative, where you'll play a vital role in launching innovative pilot initiatives. This fully remote position offers the chance to support quality management across Corporate and Catering programs, ensuring customer satisfaction and operational excellence. You'll master internal tools, provide valuable feedback, and help detect fulfillment challenges before they escalate. If you have a knack for communication, attention to detail, and a passion for customer service, this role is perfect for you. Embrace the opportunity to make a significant impact in a growing space while working from the comfort of your home.

Qualifications

• Excellent verbal communication and attention to detail are essential.
• Experience in last-hour logistics or delivery customer service is preferred.

Responsibilities

• Contribute to launching new pilot initiatives and support quality management.
• Execute standard operating procedures and interact with customers regularly.

Skills

Verbal Communication

Attention to Detail

Adaptability

Customer Service

Bilingual (Spanish)

Tools

Slack

Job description

Job Title: Customer Support Representative

Job Duration: 06 Months on W2
Job Location: Fully Remote

Job Description:

• You will be an active contributor to helping launch new pilot initiatives, as we test and build this business.
• You will support hourly and daily quality management and support across our Corporate and Catering programs - a growing space within ***.
• You will execute and provide feedback on standard operating procedures, master internal tools, and interact with customers, merchants, and Dashers on a regular basis.
• Your work will be critical to Emerging Categories operations as you work to detect fulfillment challenges before they become widespread and persistent.

Preferred Qualifications:

• Excellent verbal communication
• Attention to detail
• Ability to adapt to changing contexts
• Last-hour logistics or delivery customer service experience

Nice to have:

• Experience with Slack
• Bilingual in Spanish