Product Support Representative III

FIS; United States; Remote; USD 52,000 - 86,000; Full time

Job summary

An established industry player is seeking a skilled Product Support Representative to join their dynamic team. This role involves providing exceptional support to clients in the finance sector, focusing on troubleshooting software issues and enhancing product quality. The ideal candidate will have a background in finance, strong analytical skills, and a passion for problem-solving. With a commitment to innovation in fintech, this company offers opportunities for personal and professional growth in an inclusive environment. If you thrive in a fast-paced setting and enjoy helping others, this position is perfect for you.

Benefits

Opportunities to innovate in fintech

Tools for personal and professional growth

Inclusive and diverse work environment

Resources to invest in your community

Competitive salary and benefits

Qualifications

• 2+ years of experience in finance, preferably in securities or capital markets.
• Strong analytical and problem-solving skills required.

Responsibilities

• Handle customer inquiries and resolve support issues in a fast-paced environment.
• Troubleshoot software application issues and recommend solutions.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Organizational Skills

Time Management

Education

Bachelor of Commerce

Bachelor of Business

Tools

Application Logs Analysis

Database Querying

Remote Server Login

Scripting

File Transfers

Job description

Job Description

We are seeking an experienced Product Support Representative with relevant work and educational background. The ideal candidate will have a Bachelor of Commerce or Business degree and at least 2 years of experience in the finance industry, preferably securities or capital markets.

About the role

As a Product Support Representative, you will work with FIS clients to provide in-depth product support. Your responsibilities will include handling customer inquiries, troubleshooting software issues, and documenting technical problems to support product quality and development.

Responsibilities

1. Handle customer inquiries and resolve support issues in a fast-paced financial software environment.
2. Research client issues and analyze software problems.
3. Troubleshoot software application issues and recommend solutions.
4. Document customer information and recurring technical issues.

Requirements

• 2+ years of experience in the finance industry, preferably securities or capital markets.
• Experience with analyzing application logs, querying databases, remote server login, scripting, and file transfers.
• Strong analytical, organizational, and time management skills.
• Ability to work independently and collaboratively.
• Excellent communication and problem-solving skills.

Preferred Qualifications

Additional skills or certifications related to finance or software support are a plus.

What We Offer

• Opportunities to innovate in fintech.
• Tools for personal and professional growth.
• An inclusive and diverse work environment.
• Resources to invest in your community.
• Competitive salary and benefits, with a range of $52,000 to $86,000, based on experience, skills, and location.

Additional Information

FIS is committed to protecting privacy and providing equal employment opportunities. Details about the recruitment process, privacy, and legal notices are provided in the original description.