Field Technical Support Engineer - RF & Wireless Systems

Intracom Telecom; United States; A distancia; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Intracom Telecom is seeking a Technical Support Engineer to support world-class packet microwave and mmW radio systems. You will work on customer support and field implementation across the USA, including lab and site environments, commissioning, troubleshooting and training customer engineers.

The role requires 8–10 years in RF/telecom, strong knowledge of RF theory, L2/L3 networking, Linux, and SNMP, with US work authorization and willingness to travel.

Formación

• Bachelor’s/Associate degree in Telecommunications, Electrical Eng, or Physics.
• 8–10 years of proven technical support or field engineer experience with RF systems.
• Hands-on experience with point-to-point and point-to-multipoint microwave/radio systems.
• Strong RF theory knowledge: link budget, antenna alignment, adaptive modulation.
• L2/L3 networking knowledge: VLANs, routing, SNMP for NMS/OSS.
• Proficiency with Linux and common IT practices.
• US work authorization and residency in the US.
• Willingness to travel within the USA.

Responsabilidades

• Provide technical support for wireless systems, addressing customer inquiries and troubleshooting related to MW and mmW systems.
• Travel to customer sites to supervise installation, alignment, commissioning, and train customer engineers.
• Manage computer systems and hardware with IT and desktop support practices.
• Collaborate with internal engineering/R&D on escalations and product improvements.
• Liaise with customer engineering teams to communicate findings and prepare reports using Office and SQL.
• Investigate and resolve throughput and performance issues on deployed wireless links.

Conocimientos

RF systems

Troubleshooting

Field installation

L2/L3 networking

Linux

SNMP

SQL

Documentation

Educación

Associate or Bachelor's degree in Telecommunications/Electrical Engineering/Physics

Descripción del empleo

Intracom Telecom is seeking a Technical Support Engineer to support world-class packet microwave and mmW radio systems. You will work on customer support and field implementation across the USA, including lab and site environments, commissioning, troubleshooting and training customer engineers.

The role requires 8–10 years in RF/telecom, strong knowledge of RF theory, L2/L3 networking, Linux, and SNMP, with US work authorization and willingness to travel.