Field RF Support Engineer - Wireless and Microwave

Intracom Telecom; Miami (FL); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Intracom Telecom is seeking a Technical Support Engineer to support world-class packet microwave and millimeter-wave radio systems used in front-haul and mobile backhaul transport for 3G/4G/5G networks, as well as fixed wireless access broadband systems.

The successful candidate will work on customer technical support and field implementation projects across the USA, collaborating with hardware & software in lab and customer-site environments, and supporting link commissioning and network

Qualifications

• Associate or Bachelor’s degree in Telecommunications/Electrical Engineering/Physics.
• 8-10 years of proven working experience in Technical Support or Field Engineer roles involving RF systems.
• Hands-on experience with point-to-point microwave and/or point-to-multipoint radio systems.
• Solid working knowledge of RF systems theory, including link budget analysis, antenna alignment, and adaptive modulation behavior.
• Working knowledge of L2/L3 networking and protocols, including VLANs, routing, and SNMP, as applied to network element management and NMS/OSS.
• Working knowledge of Linux.
• US work authorization and residency in the US required.
• Availability to travel within USA.

Responsibilities

• Provide technical support for wireless systems, addressing customer inquiries and troubleshooting issues related to microwave (MW) and millimeter-wave (mmW) systems and related network protocols.
• Travel to customer sites to supervise the installation, alignment and commissioning of trial systems and train customer engineers to install and operate our wireless solutions.
• Manage computer systems and hardware, ensuring optimal performance and security through effective IT support and desktop support practices.
• Collaborate with internal engineering and R&D teams on escalations and product improvement to resolve complex technical challenges and enhance customer service experience.
• Liaise directly with customer engineering teams to communicate findings and resolutions and prepare technical documentation and reports using Microsoft Office and SQL.
• Investigating and resolving throughput and performance issues reported on deployed wireless links.

Skills

RF systems theory

L2/L3 networking

Linux

SQL

SNMP

Troubleshooting

Education

Associate or Bachelor’s degree in Telecommunications/Electrical Engineering/Physics

Tools

NMS/OSS systems

RF test equipment

Job description

Intracom Telecom is seeking a Technical Support Engineer to support world-class packet microwave and millimeter-wave radio systems used in front-haul and mobile backhaul transport for 3G/4G/5G networks, as well as fixed wireless access broadband systems.

The successful candidate will work on customer technical support and field implementation projects across the USA, collaborating with hardware & software in lab and customer-site environments, and supporting link commissioning and network