Technical Support Engineer

Advanced Energy Management Limited; Fort Collins (CO); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Medical plans

Short/Long-term disability

Health Savings Account

Paid vacation

Paid sick time

Paid holidays

401(k) match

Employee assistance program

Volunteer time off

Job summary

Advanced Energy, a global leader in precision power conversion, is seeking a Technical Support Engineer to serve as the primary contact for technical and field issues. You will provide 24x7 support to customers and internal teams and assist inside sales with component recommendations.

The role requires strong communication, 2+ years in technical support or electronics, and familiarity with Modbus/ Ethernet TCP/IP. Onsite in Fort Collins, CO with potential travel.

Qualifications

• Clear communication with a variety of customers.
• Strong written and verbal communication skills.
• Ability to explain technical concepts clearly and concisely.

Responsibilities

• Provide exceptional customer experience for AE products.
• Offer field and remote technical support via phone and web.
• Identify leads and opportunities from product requests and advise on equipment.

Skills

Customer communication

Technical writing

Problem solving

Independent judgment

Multi-tasking

Education

Associate's degree in Electronics

Bachelor's degree in Electronics or Engineering

Tools

ERP systems

CRM systems

Job description

Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes.AE’s power solutions enable customer innovation in complex applications for a wide range of industries including semiconductor equipment, industrial, manufacturing, telecommunications, data center computing and healthcare. Advanced Energy has devoted four decades to perfecting power for its global customers and is headquartered in Denver, Colorado.

WHY BE A PART OF ADVANCED ENERGY?

Some people say it’s like working in the best of two worlds. We operate like an agile, growing, small company – you can see your work make a difference to the company every day. Things move quickly and you can see and feel it. At the same time, we’re a global company founded in 1981 and have been publicly traded for more than 28 years. We have a strong cash position, deep trust and partnership with leading customers, a global best-in-class operations capability, and a proven leadership team. We have a track record and resources to make things happen both organically and inorganically. Being part of a nimble company with a solid foundation attracts team members that are capable, driven and like a challenge. Our employees collaborate and know how to have fun inventing, working, building and winning together. At our core, we are Advanced Energy – powering the future, together.

POSITION SUMMARY

The Technical Support Engineer acts as the primary point of contact for all technical and field related issues. Provides direct technical support to external customers as well as internal co-workers on a 24 x 7 basis. Delivers customer focused support of the highest quality, efficiency and effectiveness. Also provides inside sales support to customers and AE sales staff to determine suitable part numbers to meet customer requirements.

RESPONSIBILITIES

• Provide exceptional customer experience when working directly with customers in supporting AE products.
• Provide service, technical support, and troubleshooting for AE products in the field via telephone and internet.
• Analyze new product sales requests to identify leads and new opportunities and support sales requests by determining appropriate equipment to meet customer specifications.
• Adhere to all standard operating procedures including communications within the AE organization, documenting product history, and the creation, follow through, and closure of cases in a timely manner
• Provide field data and installation support to the engineering team to help with customer facing problems, product reliability, and product enhancements.
• Support and possibly participate in field visits as needed to assess progress, support, and customer.
• Contribute to the knowledge management tool through the development of solution-oriented production information.

WORK ENVIRONMENT

• Works in a standard office environment and uses general office equipment (telephone, PC, copier, etc.).
• Works in a customer service environment that may be fast paced.
• Must be available for all shifts, for 24 hours, 7 days a week service.
• Some travel might be required.
• Onsite in Fort Collins, Colorado

QUALIFICATIONS

• Ability to communicate effectively and professionally with a variety of customers.
• Strong oral and written communication skills. Ability to organize and express thoughts in a clear and easy manner, in which customers can understand. Ability to communicate via all possible methods to all possible audiences from domestic to international, and from peer to manager.
• Strong technical writing skills. Ability to write clear, concise and complete technical explanations and directions.
• Excellent customer service/interpersonal skills. Must be able to deal with customers and co-workers in a patient manner, especially in difficult situations. Ability to recognize different communication and cultural styles and adjust accordingly.
• Requires the use of independent judgement, responsible actions and professionalism in all customer dealings.
• Ability to multi-task and handle many different priorities.
• Ability to seek guidance and ask questions when necessary.

EXPERIENCE

• Minimum of two years’ experience as an electronics technician or in a technical support role.
• Minimum of two years’ experience in the Plasma industry or supporting power electronics.
• Experience with ERP and CRM systems.
• Understanding of control communication protocols such as Modbus and Ethernet TCP/IP.

EDUCATION

• Associate’s degree in Electronics and/or equivalent education or experience.
• Bachelor’s degree in Electronics or other Engineering discipline

COMPENSATION

As required by multiple state pay transparency laws, Advanced Energy provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, skill set, level of experience, and specific office location.The range of starting pay for this role is $65,000 - $100,000 per year.

BENEFITS

As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented, highly engaged workforce.Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, and discounted Employee Stock Purchase Plan.

In addition to our competitive compensation practices, we offer a strong benefits package in each of the countries in which we operate. In the U.S., we offer a rich benefits package that includes:

• Medical - multiple medical plans are available to choose from
• Short and long-term disability and life insurance
• Health savings and flexible spending accounts
• Generous time off policy starting with 3 weeks of paid vacation, 7 days of paid sick time, and 12 paid holidays
• 8 hours of paid volunteer time off
• 8 weeks of paid parental leave for both parents
• Company matched 401(k)
• Expanded mental health coverage and employee assistance programs
• Other voluntary benefits include critical illness, accident and hospital indemnity, pet insurance, identify theft, and legal assistance

Advanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, ProtectedVeterans,and Individuals with Disabilities.

Advanced Energy is also committed to providing reasonable accommodations in our job application process/procedures for qualified individuals with disabilities. If you require assistance in completing an Advanced Energy application, please reach out to [e-mail].

CO ONLY

Applications will be accepted through 9/18/2026, the company reserves the right to review applications at any point after they are submitted.