Field Technical Specialist

TEKsystems; Killeen (TX); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan – Pre-tax and R

Life Insurance (Voluntary Life & AD&D)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Job summary

TEKsystems in Killeen, TX is seeking a Field Technical Specialist to provide on-site and field support for a large healthcare technology deployment, including workstation configuration, hardware installation, and go-live activities.

The ideal candidate will have strong customer service, desktop support, and the ability to work independently in a fast-paced environment, with travel between local sites and direct end-user interaction.

Qualifications

• Experience providing desktop or help desk support.
• Strong troubleshooting skills for Windows-based environments.
• Experience supporting Microsoft applications and common business software.
• Knowledge of computer imaging and workstation deployment.
• Ability to diagnose and resolve hardware and software issues.
• Excellent customer service and communication skills.
• Strong attention to detail and organizational skills.
• Ability to prioritize tasks and meet deadlines.
• Reliable transportation and willingness to travel between local sites.

Responsibilities

• Provide desktop and field support for end users in a healthcare environment.
• Install, configure, and deploy desktop computers, laptops, monitors, printers, and peripheral devices.
• Set up and configure new workstations.
• Perform software installations and updates.
• Troubleshoot hardware, software, login, and connectivity issues.
• Reset passwords and manage basic Active Directory account support.
• Add users to security groups and configure access permissions.
• Map network drives and network printers.
• Re-image and deploy laptops and desktop systems.
• Perform hardware replacements and equipment swaps.
• Test and support VoIP phone installations.
• Assist with deployment, go-live, and user support activities.
• Maintain accurate ticket documentation and resolution notes.
• Provide exceptional customer service while supporting clinical and administrative personnel.

Skills

Desktop Support

Troubleshooting

Customer service

Communication

Time management

Travel willingness

Tools

ServiceNow

Active Directory

Job description

• Go-live support experience

Location: Killeen, TX Area

Job Type: Contract

Category: Desktop Support / Field Services / Technical Support

Overview

We are seeking a Field Technical Specialist to support a large-scale healthcare technology deployment and workstation implementation project. This role will provide hands‑on technical support to clinical and administrative staff while assisting with hardware installations, workstation setup, troubleshooting, and go‑live support activities.

The ideal candidate will have strong customer service skills, desktop support experience, and the ability to work independently in a fast‑paced environment. This position requires travel between local sites and direct interaction with end users.

Key Responsibilities

• Provide desktop and field support for end users in a healthcare environment
• Install, configure, and deploy desktop computers, laptops, monitors, printers, and peripheral devices
• Set up and configure new workstations
• Perform software installations and updates
• Troubleshoot hardware, software, login, and connectivity issues
• Reset passwords and manage basic Active Directory account support
• Add users to security groups and configure access permissions
• Map network drives and network printers
• Re-image and deploy laptops and desktop systems
• Perform hardware replacements and equipment swaps
• Test and support VoIP phone installations
• Assist with deployment, go-live, and user support activities
• Maintain accurate ticket documentation and resolution notes
• Provide exceptional customer service while supporting clinical and administrative personnel

Required Qualifications

• Experience providing desktop or help desk support
• Strong troubleshooting skills for Windows-based environments
• Experience supporting Microsoft applications and common business software
• Knowledge of computer imaging and workstation deployment
• Ability to diagnose and resolve hardware and software issues
• Excellent customer service and communication skills
• Strong attention to detail and organizational skills
• Ability to prioritize tasks and meet deadlines
• Reliable transportation and willingness to travel between local sites

Preferred Qualifications

• Experience supporting healthcare environments
• Experience with ticketing systems such as ServiceNow
• Active Directory administration experience
• Network troubleshooting and connectivity support
• Experience with large-scale hardware deployments
• Go-live support experience
• TDR testing and technical implementation support experience

Technical Skills

• Windows 10/11
• Desktop Support
• Help Desk Support
• Application Support
• Software Installation
• Active Directory
• Network Connectivity
• Printer Support
• Microsoft Office Suite
• ServiceNow
• VoIP Technologies

What Success Looks Like

• Deliver excellent support to end users and stakeholders
• Resolve technical issues efficiently and professionally
• Support large-scale workstation and peripheral deployments
• Maintain accurate documentation and ticket updates
• Contribute to a smooth implementation and go-live experience

This is an excellent opportunity for a technical support professional looking to gain experience in a large-scale technology deployment while working directly with end users in a highly visible support environment.

Job Type & Location

This is a Contract position based out of Killeen, TX.

Pay And Benefits

The pay range for this position is $18.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Killeen,TX. Application Deadline This position is anticipated to close on Sep 21, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.