Field Technical Service Representative 2

Sharp Electronics Corporation USA; High Point (NC); On-site; USD 36,800 - 51,700; Full time

Benefits offered by this job

Comprehensive healthcare plans

401k retirement plan with companymatch

Employee Assistance Plan for mental/bi

Training and mentorship programs

Voluntary insurance options (auto,home

Dynamic, diverse culture

Job summary

Sharp Electronics Corporation USA is seeking a Field Service Representative to manage an assigned territory, installing, maintaining, and repairing Sharp equipment while delivering high customer satisfaction through effective communication and proactive service.

You will work under the Branch Field Service Manager, apply schematics and manuals to troubleshoot, and ensure accurate inventory and timely administrative duties within our digital product line.

Qualifications

• 1–3 years of experience in copier repair or repair and maintenance of electronic equipment.
• High School Diploma or equivalent mandatory.
• Technical vocational schooling preferred (electronics or electro‑mechanical).
• CompTIA A+ certification required.

Responsibilities

• Independently service and maintain a full territory in installation, maintenance, and repair of Sharp equipment.
• Resolve at least 82% of service calls upon completion of training and territory assignment.
• Read and interpret schematics and perform electrical troubleshooting as outlined in manuals and bulletins.
• Communicate with customers and management to ensure satisfaction and report issues.
• Maintain parts inventory and achieve strong inventory control.
• Complete administrative functions accurately and timely.
• Cooperate with colleagues to achieve branch service goals.
• Inform Group Leader/Branch Field Service Manager of underperforming machines and actions taken to resolve.

Skills

Copier repair

Electronics maintenance

Education

High School diploma or equivalent

CompTIA A+ certification

Job description

Overview

Under the direct supervision of the Branch Field Service Manager, the Field Service Representative (2) is responsible for properly maintaining a territory of Sharp equipment along with maintaining an elevated level of customer satisfaction through proper communications and maintenance of equipment.

Responsibilities

• Independently services and maintains a full territory in the installation, maintenance, and repair of Sharp equipment with minimal supervision.
• Resolves at least 82% of service calls upon completion of training and territory assignment.
• Understands and properly performs all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field Engineering Bulletins.
• Ability to read and interpret schematics and complete all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletins to include our complete digital line of products.
• Resolves all normal customer relations situations and communicates any unusual customer situations to a higher level.
• Maintains parts inventory and achieves exemplary levels of inventory control and usage.
• Completes all required administrative functions in an accurate and timely manner.
• Cooperates with fellow workers and management to achieve Branch service goals.
• Keeps Group Leader or Branch Field Service Manager informed of machines performing below standards and reports all actions taken towards resolution.
• Performs other duties as prescribed by the Branch Field Service Manager.

Requirements

• 1-3 years of experience in copier repair or repair and maintenance of electronic equipment.
• High School Diploma or equivalent mandatory.
• Technical vocational schooling preferred (electronics or electro‑mechanical).
• Must possess CompTIA A+ certification.

Benefits

• Comprehensive, family‑friendly healthcare plans (medical, dental, vision).
• 401k retirement plan with a competitive match and plenty of financial support tools.
• Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support. Financial protection for you and your family (life insurance and disability insurance).
• Rewarding and holistic wellness program.
• Training, professional development, and mentorship.
• Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal).
• Dynamic culture eager to innovate, enhance diversity, and work smarter.

Compensation

Salary range: $36,800 - $51,700 USD.

Salary range excludes bonuses, incentives, differential pay, and any other forms of compensation or benefits. Starting salary will be determined by several variables, including but not limited to experience, education, training, certification, and location. Eligible to receive an annual discretionary incentive award, commissions, and program‑specific awards, which are subject to the rules governing these programs.

Legal and Application Information

Sharp Electronics Corporation is an equal opportunity employer – minority – female – disability – veteran.

As part of our recruitment process, Sharp Electronics may use automated tools, including artificial intelligence, to assist in the recruiting process. These tools are used to support, and not replace, human decision‑making. We are committed to fair and equitable hiring practices, and all hiring decisions are made or reviewed by qualified personnel.

All applicants must be authorized to work in the United States without sponsorship. All applications must include compensation expectations in order to be considered. Local candidates only, please.