Field Service Technician II – Equipment Maintenance

Sharp Electronics Corporation USA; Charlotte (NC); On-site; USD 44,300 - 57,200; Full time

Benefits offered by this job

Healthcare plans

401k plan

Employee Assistance Plan

Wellness program

Training & mentorship

Voluntary insurance

Culture of diversity

Job summary

Sharp Electronics Corporation USA is seeking a Field Service Representative to service and maintain Sharp equipment across a defined territory. You will perform installation, maintenance, and repair with minimal supervision, and ensure high customer satisfaction through clear communication and precise service actions.

The role requires 1-3 years in copier/electronic equipment repair, a high school diploma, CompTIA A+ certification, and strong customer service and communication skills.

Qualifications

• 1-3 years of experience copier repair or repair and maintenance of electronic equipment.
• High School Diploma or equivalent mandatory.
• Technical vocational schooling preferred (electronics or electro-mechanical)
• Must possess CompTIA A+ certification.
• Must possess effective communication skills, excellent customer service skills and mechanical aptitude.
• Must successfully complete Sharp equipment pre-testing and training.
• Knowledge of Windows and Microsoft Office software products preferred.
• Valid Driver's License, and Automobile insurance within company guidelines

Responsibilities

• Independently services and maintains a full territory in the installation, maintenance, and repair of Sharp equipment with minimal supervision.
• Resolves at least 82% of service calls upon completion of training and territory assignment.
• Understands and properly performs all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field Engineering Bulletins.
• Ability to read and interpret schematics and complete all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletins to include our complete digital line of products.
• Resolves all normal customer relations situations and communicates any unusual customer situations to a higher level.
• Maintains parts inventory and achieves exemplary levels of inventory control and usage.
• Completes all required administrative functions in an accurate and timely manner.
• Cooperates with fellow workers and management to achieve Branch service goals.
• Keeps Group Leader or Branch Field Service Manager informed of machines performing below standards and reports all actions taken towards resolution.
• Performs other duties as prescribed by the Branch Field Service Manager

Skills

Copier repair

Customer service

Communication

Mechanical aptitude

Windows knowledge

Driver's license

Education

High School Diploma or equivalent

Technical vocational schooling (electronics or electro-mechanical)

Tools

CompTIA A+ Certification

Job description

Sharp Electronics Corporation USA is seeking a Field Service Representative to service and maintain Sharp equipment across a defined territory. You will perform installation, maintenance, and repair with minimal supervision, and ensure high customer satisfaction through clear communication and precise service actions.

The role requires 1-3 years in copier/electronic equipment repair, a high school diploma, CompTIA A+ certification, and strong customer service and communication skills.