Field Technical Service (Non-Engineering) - Support 3

Dover Corp; Eagle Rock (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Dover Corp's Maag/Gala Field Service Technician role provides on-site and off-site technical support for plastic pelletizing systems, polymer pumps, and filtration equipment. You travel nationally and internationally as the primary technical representative, handling installation, maintenance, troubleshooting and training.

The ideal candidate has a high school diploma, strong mechanical aptitude, a valid US driver's license, and excellent communication and problem solving.

Qualifications

• High School diploma or equivalent; additional technical skills a plus.
• Strong mechanical aptitude.
• A valid US Driver's License is required to book rental cars for travel.
• Technical training in electrical systems (single-phase, 3-phase or low voltage systems).
• Technical training on logic circuits, electric motors, gears / mechanical devices.
• Multiple language skills

Responsibilities

• Independently travels nationally and internationally as Maag/Gala's primary technical representative to the customer.
• Interacts with customers on a daily basis to provide solutions to issues.
• Conducts annual follow up calls to Maag/Gala customers to check on the customer and Maag machinery.
• Visits to provide support for equipment installation, troubleshooting, maintenance and repair activities.
• Provides training to customers at Maag/Gala's facility and at the customer's location.
• Represents the company and collects customer feedback for continuous improvement.
• Conducts technical discussions regarding machinery repairs, upgrades, and selection.
• Collaborates with engineering, manufacturing, parts and equipment sales to develop customer-focused solutions.

Skills

Excellent verbal and written comms

Strong mechanical aptitude

Independent self-starter

Customer-focused

Team player

Highly organized

Problem solving

Education

High School diploma or equivalent

Technical training in electrical systems

Technical training on logic circuits/electric motors

Tools

Micrometers

Multimeters

Measuring/test equipment

Job description

The Field Service Technician provides the highest quality on and off-site technical support for the Maag family of equipment to include: plastic pelletizing systems, polymer pump and filtration systems. Working independently but supported by others, the incumbent is the technical representative to our customers for all product maintenance, installation, and repair issues.

Position description - Tasks, responsibilities, competencies

• Independently travels nationally and internationally as Maag/Gala's primary technical representative to the customer.
• Interacts with customers on a daily basis to provide solutions to issues.
• Conducts annual follow up calls to all Maag/Gala customers to check up on the customer and Maag machinery
• Participates in customer visits to provide support for equipment installation, troubleshooting, maintenance and repair activities. Visit responsibilities include logistical planning, coordination with interagency contacts and the customer, execution of the trip and reporting activities and expenses.
• Provides training to customers at Maag/Gala's facility and at the customer's location.
• Represents the company and collects customer feedback to facilitate continuous improvement opportunities.
• Conducts technical discussions regarding machinery repairs, upgrades, and selection to assist customers with a solution to their needs or problems.
• Collaborates with engineering, manufacturing, parts and equipment sales to develop customer focused solutions.

The incumbent considers all interests of quality, accident prevention and occupational safety as well as environmental safety in a preventive manner within his scope of responsibility and supports the avoidance of damage to people, facilities, assets, material and environment actively.
The incumbent is obliged to perform tasks requested by management that relate to his position scope or arise from company needs. This job description reflects current status, right to make changes reserved.

Work Environment

• Work in this position is both in an office and a factory floor environment, either locally or at a customer site. While performing the duties of this job in a factory setting, the employee may be exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment and job sites can be loud and PPE may be required.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to talk or hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. The employee must be able to lift items up to 50 pounds.
• The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Occasional prolonged sitting during international commercial air travel.

Job Specification

EducationMandatory

• High School diploma or equivalent education (additional technical skills a plus)
• Strong mechanical aptitude
• A valid US Driver's License is required to book rental cars for travel

Desirable

• Technical training in electrical systems (single-phase, 3-phase or low voltage systems)
• Technical training on logic circuits, electric motors, gears / mechanical devices
• Multiple language skills

Professional Experience

Desirable

• Experience in a field service role
• Experience using measuring / test equipment including micrometers and multi-meters
• Writing progress and expense report
• Global travel experience
• Experience in plastics processing or rotational molding highly desirable

Interpersonal skills and behavioral competencies

Mandatory

• Excellent verbal and written communication skills
• Highly organized and efficient
• Independent self-starter with ability to problem solve and anticipate and avoid issues
• Strong team player, work ethic and commitment to win
• Customer-focused

Dover Competencies:

Customer Impact
Results driven
Winning the right way

Language skills

English 100%

Schedule

Monday to Friday with possible weekends or holidays as needed

Travel frequency in %

(e.g. 1 week per month = 25%) 50% - average trip is 5 days in duration home most weekends; international trips could last up to 2 weeks.