Technical Sales - Professional 3

Dover-Corporation; Charlotte (NC); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401(k) employer contributions

Medical, dental, and vision insurance

Wellness programs

Health Savings Account

Short/long-term disability

Life insurance

Paid time off and holidays

Job summary

MAAG Americas, a division of Dover Corporation, seeks an Applications Engineer for the Polymer Pumps product line. The role focuses on identifying complex applications and developing solutions that meet customer needs, bridging sales, development, service, and customers with deep knowledge of mechanics, polymer science, and operations.

As a technical expert, you will work with cross-functional teams to optimize solutions, provide support, troubleshoot issues, and ensure successful product

Qualifications

• Bachelor’s degree in mechanical, chemical, or polymer engineering.
• Excellent verbal and written communication skills.
• Experience with CAD software, preferably SolidWorks.
• Willing to travel 25% or more, especially during training.

Responsibilities

• Maintain expert product and application knowledge.
• Collaborate with customers and internal teams on project application engineering and project management including quoting, configuring customer systems, and managing project timelines and communication.
• Partner with engineering, service, quality, and supply chain to drive project technical success.
• Resolve technical support requests related to product selection, installation, etc.
• Support new product development and existing product improvement projects.
• Plan and facilitate technical training for customers from C-suite to operators.

Skills

Verbal and written communication

Project management

Mechanical/electrical design

CRM/Database tools

Microsoft Office (PowerPoint/Word/EXL)

Travel readiness

Education

Bachelor’s degree in Mechanical/Chemical/Polymer engineering

Tools

SolidWorks CAD

Job description

MAAG Pump Systems, Automatik Plastics Machinery, Maag Gala Industries, Reduction Engineering Scheer, Ettlinger, AMN, and Witte – seven successful and well-experienced companies have joined forces to become the global partner for the polymer industry.

As a manufacturer of gear pumps, pelletizing, and filtration systems, and pulverizers we offer top-grade equipment for your demanding requirements – not only for polymer applications but also for the chemical, petrochemical, pharmaceutical, and food industries.

MAAG Americas, a division of Dover Corporation seeks to hire an Applications Engineer for the Polymer Pump product located in a MAAG office in Kent Ohio, Eagle Rock Virginia or Charlotte North Carolina!

Consisting of MAAG Pump Systems, Automatik Plastics Machinery, Maag Gala Industries, Reduction Engineering Scheer, Ettlinger, AMN, Witte and Sikora– eight successful and well-experienced companies have joined forces to become the global partner for the polymer industry.

As a manufacturer of gear pumps, pelletizing, and filtration systems, and pulverizers we offer top-grade equipment for your demanding requirements – not only for polymer applications but also for the chemical, petrochemical, pharmaceutical, and food industries.

The foundation of our success is found in Maag’s core values: Collaborative Entrepreneurial Spirit Winning Through Customers High Ethical Standards, Openness, and Trust Expectation for Results Respect and Value People

Summary

The Applications Engineer, Polymer Pumps is responsible for identifying and understanding complex applications to develop solutions which best meet the customer’s needs. As the technical expert they bridge the gap between sales, development, service and customers by offering unique perspectives and deep understanding of mechanics, polymer science, and operational goals. With an innovative and collaborative spirit, they work with cross functional teams to optimize solutions, provide technical support, troubleshoot issues, and ensure successful product integration and information retention.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Maintain expert level of product and application knowledge
• Collaborate with customers and internal teams on project application engineering and project management including quoting, configuring customer systems, and managing project timelines and communication.
• Partner with other teams, including engineering, service, quality, and supply chain, to drive project technical success
• Resolve internal and external technical support requests or issues related to product selection, application, specification, installation, etc.
• Support the resolution of infield customer complaints via process optimization or new technology implementation
• Listen, understand and convey customer requirements to internal teams
• Support new product development and existing product improvement projects
• Evaluate and recommend new equipment and technologies to enhance existing processes
• Develop tools and/or guidelines to support internal teams’ ability to identify and correctly address design risks for complex applications
• Plan and/or facilitate technical training for customers from C-suit to operators to support customer education and outside sales
• Initiate, plan, and support execution of customer driven or investigative lab trials

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in related engineering field (Mechanical, Chemical, Polymer), or an Associate Degree in Engineering with 7 years relevant work experience in a technical discipline in lieu of a four-year degree
• Excellent verbal and written communication skills
• Project Management experience with external customers
• Experience in the use of CAD software, preferably SolidWorks
• Understanding of manufacturing processes including but not limited to: machining, welding, hard facing/cladding/coating, heat treating
• Mechanical or electrical design background
• Proficiency with CRM/Database tools
• Skilled in use of Microsoft Office software, especially Power point, Word and Excel
• Able and willing to travel 25% or more, especially during first year of training

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing regular duties at work the employee will be required to stand, sit and move about freely in a manufacturing environment.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will be exposed to both a standard office and manufacturing environment. This role will require travel 25% or more.

Compensation

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

Benefits

Benefits for this position include:

• a 401(k) savings plan with employer contributions
• medical, dental and vision insurance
• wellness programs
• health savings account, health care and dependent care flexible spending accounts
• company paid short-term disability and long-term disability
• company paid employee basic life and AD&D insurance
• supplemental employee and dependent life insurance
• optional accident, hospital indemnity and critical illness insurance
• adoption, surrogacy, and fertility benefits and assistance
• commuter benefits
• parental, military, jury duty, and bereavement leaves of absence
• paid time off, including 10 paid holidays per calendar year, paid vacation days beginning at 80 hours annually, 40 paid sick leave hours annually or as provided under state and local paid sick leave laws, tuition assistance
• business travel services
• employee discounts
• an employee assistance program that includes company paid counseling sessions and legal services

Eligibility for benefits is governed by applicable plan documents and policies.

Equal Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.