Field Technical Service Engineer

Kurita Europe GmbH; Fort Worth (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Kurita America, part of the Kurita Group, seeks a Field Technical Service Engineer to maintain and grow accounts, provide technical support, and ensure customer satisfaction on water treatment projects. The role involves hands-on field work and close collaboration with customers and internal teams.

Travel up to 50% is required; bachelor’s in engineering or life sciences with 5+ years of experience in water treatment is expected.

Qualifications

• Bachelor’s degree in Engineering or Life Sciences or equivalent.
• 5+ years in water treatment operations or field service.
• Understanding of membrane processes UF/MF/NF/RO.
• Proficient in MS Office tools.
• Strong verbal and written communication.

Responsibilities

• Serve as primary field technical support contact and coordinate with staff.
• Troubleshoot membrane systems and supervise site cleanings/pilot studies.
• Develop sales opportunities with existing and new customers.
• Normalize and report customer site data.
• Attend regional conferences to present trainings.
• Travel up to 50% to customer sites, trade shows, and workshops.

Skills

Verbal and written communication

Team collaboration

Customer relationship management

Problem solving

Technical troubleshooting

Education

Bachelor’s degree in Engineering or Life Sciences

Tools

Word

Excel

PowerPoint

Job description

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At Kurita, we aim to create new value for water and deliver solutions that support responsible resource use. Our philosophy guides us: “Study the properties of water, master them, and we will create an environment in which nature and humanity are in harmony.” We act with integrity, customer focus, and a steadfast commitment to innovation and safety.

Field Technical Service Engineer

BRIEF DESCRIPTION

Overview

Kurita America is part of the Kurita Group, one of the leading water solutions providers in the world. Established in 1949, the Kurita Group is comprised of an international network of approximately 8000 employees located in 18 countries.

Located in Minneapolis, MN, Kurita America brings innovations to market through a holistic water management approach, incorporating state-of-the artequipment, chemistries, engineering, and services to conserve natural resources for a better, more sustainable world.

Kurita’s corporate philosophy is to study the properties of water, master them and create an environment in which nature and humanity are in harmony

Job Summary:

Maintain existing accounts and grow new business opportunities to increase Kurita’s market position

Travel: 50%

Compensation: $80K to $110K (Depends on Experience)

Responsibilities:

• Serve as a primary field technical support contact: resolve technical issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and coordinate with staff as appropriate.
• Troubleshoot, evaluate membrane data, supervise customer site cleanings and pilot studies to optimize membrane performance and evaluate application and performance of Avista products.
• Develop sales opportunities with existing and new customer base.
• Normalize and report customer site data.
• Network with peers in the industry, particularly membrane manufacturers and Architect and Engineering (A&E) firms
• Author and present regional training and technical papers at regional conferences
• Travel (up to 50%) to customer sites, trade shows and workshops

Qualifications:

• Bachelor’s degree in Engineering (Chemical, Mechanical, Industrial), or Life Sciences (Biology, Chemistry, etc.) or equivalent experience in water treatment industry
• 5 + years of water treatment operations or field technical service experience working with a water treatment equipment/service supplier or membrane plant operations
• Understanding of membrane fundamentals and how UF/MF/NF/RO membrane processes work
• Understanding of basic water chemistry.
• Basic troubleshooting skills related to hydraulic (fluid) and electrical equipment and processes.
• Proficient in Word, Excel, and PowerPoint
• Strong verbal and written communication skills
• Excellent analytical, problem solving and decision-making skills.
• Strong interpersonal skills and demonstrated ability to perform and produce results while maintaining positive relationships.

Preferred Education and Experience:

• Experience with water treatment design
• Knowledge of Clean-in-place (CIP)
• System process knowledge to identify potential chemical opportunities.
• Experience in water and wastewater treatment plant design, construction and operation.
• Experience using field lab equipment for the measurement of SDI, turbidity, conductivity, and chlorine.

Equal Opportunity Employer, including Veterans and Individuals with Disabilities

Kurita Group specialises in optimising the reliability and efficiency of industrial plants and projects. Our customised technologies and patented products for industrial water, paper and process treatment improve plant efficiency and plant lifetime as well as reducing costly downtimes.