FIELD TECHNICAL ENGINEER - Cincinnati

Probo Medical; Cincinnati (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading company in healthcare technology is seeking a Field Technical Engineer to perform installations and maintenance of medical devices. The role requires a degree in electronics or biomedical engineering and experience with BMD or Ultrasound equipment. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a willingness to travel extensively. Join us to enhance patient access to quality healthcare products and services.

Qualifications

• 1-3 years of experience servicing BMD or Ultrasound equipment.
• Ability to interpret schematics and technical manuals.

Responsibilities

• Install and service OEM medical devices including electrical and software components.
• Complete preventive and unplanned maintenance.
• Train customers on device operation.

Skills

Problem-solving

Analytical Thinking

Professional Communication

Mechanical Aptitude

Time Management

Education

Degree in Electronics

Biomedical Engineering

Electrical Engineering

Tools

Digital Multi-Meters

Safety Analyzers

Microsoft Office

Job description

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Description

Probo Medical is a diagnostic imaging sales and service provider that delivers high-quality, affordable healthcare products and services to medical practices around the world. With locations across the US, Canada, the UK, and parts of Europe, our mission is to increase access to healthcare services for patients worldwide. We aim to reduce healthcare costs and empower medical professionals to make smarter decisions for their healthcare business. As employees of Probo Medical, we focus on building quality relationships with customers, empowering our teams to solve problems together, and creating long-lasting relationships. If you are passionate about healthcare and share our goal to improve patient access to affordable, high-quality products and services, we encourage you to apply.

Position Summary

Reporting to the Area Service Manager, the Field Technical Engineer performs OEM service and installations of medical devices. Responsibilities include repairing, maintaining, and upgrading OEM medical devices or systems, and documenting all work accurately. Proficiency is required in either Bone Mineral Densitometry (BMD) or Ultrasound (UL) equipment.

Essential Duties and Responsibilities

• Install and service OEM medical devices, including electrical, mechanical, and software components.
• Complete preventive and unplanned maintenance, and perform upgrades.
• Maintain high customer satisfaction through excellent service.
• Keep accurate records of all work, including inspections, repairs, and regulatory compliance.
• Train customers on device operation and usage.
• Manage inventory and return unused or failed parts promptly.
• Perform scheduled PMs, respond on-site promptly, and minimize downtime.
• Respond to customer inquiries via written communication, in person, or by phone.
• Escalate unresolved issues to management.
• Promote service contracts and assist sales in selling service agreements.
• Provide on-call coverage as needed.

Requirements

Education and Experience:

• Degree in electronics, biomedical engineering, biomedical technology, electrical engineering, or equivalent (military experience acceptable).
• 1-3 years of experience servicing BMD or Ultrasound equipment.
• Experience in mechanical, electronics, or fluidics work, in field service or hospital settings.
• Solid computer skills, including Microsoft Office, operating systems, and network technology.
• Experience interfacing with team members and customers in a solution-based service process.
• Familiarity with electronic test equipment like Digital Multi-Meters and safety analyzers.
• Ability to interpret schematics, wiring diagrams, and technical manuals.
• Valid driver’s license and ability to pass motor vehicle record check.

Preferred:

• Bachelor’s in Electrical or Biomedical Engineering or military equivalent with relevant experience.

Knowledge, Skills, and Competencies:

• Problem-solving, analytical thinking, independent work, and professional communication skills.
• Willingness to work flexible hours, overtime, and on-call including weekends.
• Mechanical aptitude, interpersonal skills, resourcefulness, and time management.
• Ability to adapt, make decisions, resolve problems, and pay attention to detail.
• Ability to multitask and work under pressure.
• Adherence to certification and credentialing requirements, including drug testing and immunizations.

Other:

• No direct supervisory responsibilities.
• Work environment involves physical demands like lifting 50 lbs, standing, walking, and driving.
• Must have good vision and manual dexterity.
• Travel up to 80% required.