FIELD TECHNICAL ENGINEER - Cincinnati

Probo Medical; Cincinnati (OH); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player in healthcare technology is seeking a dedicated Field Technical Engineer to join their team. In this role, you will be responsible for the installation and service of medical devices, ensuring optimal performance and customer satisfaction. Your expertise in Bone Mineral Densitometry or Ultrasound equipment will be crucial as you conduct preventive maintenance, repairs, and customer training. With a commitment to improving patient access to healthcare, this position offers a dynamic work environment where your skills and proactive approach will make a significant impact. If you are passionate about technology and healthcare, this opportunity is perfect for you.

Qualifications

• 1-3 years of experience servicing BMD or Ultrasound equipment.
• Degree in electronics or equivalent required.

Responsibilities

• Install and service OEM medical devices, ensuring high customer satisfaction.
• Perform scheduled preventive maintenance and unplanned repairs.

Skills

Problem-solving

Analytical thinking

Mechanical aptitude

Communication skills

Time management

Adaptability

Education

Degree in electronics

Bachelor's in Electrical Engineering

Bachelor's in Biomedical Engineering

Tools

Electronic test equipment

Job description

Apply

Probo Medical is a diagnostic imaging sales and service provider dedicated to delivering high-quality, affordable healthcare products and services globally. With locations across the US, Canada, the UK, and Europe, our mission is to increase access to healthcare by reducing costs and empowering medical professionals to make informed decisions.

We value building strong relationships with customers and fostering teamwork to solve problems effectively. If you are passionate about healthcare and committed to improving patient access, we encourage you to apply.

Position Summary

Reporting to the Area Service Manager, the Field Technical Engineer is responsible for OEM service and installation of medical devices. This includes repair, preventive maintenance, upgrades, and documentation of all work performed. Proficiency in either Bone Mineral Densitometry (BMD) or Ultrasound (UL) equipment is required.

Essential Duties and Responsibilities

1. Install and service OEM medical devices, including electrical, mechanical, and software components.
2. Perform scheduled preventive maintenance, unplanned repairs, and upgrades.
3. Ensure high customer satisfaction through service excellence.
4. Maintain accurate records of all work, including inspections, repairs, calibrations, and compliance documentation.
5. Train customers on device operation and usage.
6. Manage inventory, record keeping, and return of unused or failed parts.
7. Perform preventive maintenance on time and respond promptly to service needs to minimize downtime.
8. Respond to customer inquiries via written, in-person, or phone communication.
9. Escalate unresolved issues to management.
10. Promote and assist in selling service contracts within your territory.
11. Provide on-call coverage as scheduled.

Requirements

Education and Experience: Degree in electronics, biomedical engineering, electrical engineering, or equivalent; 1-3 years of experience servicing BMD or Ultrasound equipment; experience with mechanical, electronics, or fluidics work; proficiency with electronic test equipment; valid driver’s license.

Preferred: Bachelor's in Electrical or Biomedical Engineering, or military equivalent with relevant experience.

Skills and Competencies

• Problem-solving, analytical thinking, and independent work skills.
• Flexible working hours, including weekends and on-call shifts.
• Mechanical aptitude and excellent communication skills.
• Resourcefulness, time management, and adaptability.
• Attention to detail and multi-tasking ability.

Additional Information

This role involves physical activity, including lifting up to 50 lbs., and requires the ability to operate a vehicle. Travel up to 80% may be necessary.