Field Tech Support Specialist - Hydrovac Systems

Brandt Group of Companies; Hudson (IL); Presencial; USD 75.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Learning opportunities

Career advancement

Benefits package

Retirement savings

Descripción de la vacante

Brandt Group of Companies in Hudson, IL is seeking a skilled Customer-Product Support professional for full-time field-based technical support. You will resolve issues, support on-site deployments, and collaborate across Technical Support, Engineering, and Product teams to deliver timely solutions.

Travel and on-site customer interactions are expected, with focus on minimizing downtime and improving service readiness across dealer networks.

Formación

• Minimum 5 years of experience in technical support, service, or field-based roles supporting heavy equipment or hydrovac equipment.

Responsabilidades

• Provide advanced technical support to dealers and customers to resolve issues and minimize downtime.
• Lead response for complex or high-impact product issues, including on-site support as required.
• Diagnose equipment issues, assess application and usage, and support effective repair solutions.
• Coordinate with Technical Support, Engineering, and Product teams to implement approved fixes.
• Support new machine start-ups and early-life issue resolution.
• Ensure dealers are equipped to support Brandt Hydrovac Trucks with strong service capability and proper parts stocking levels.
• Identify gaps in dealer readiness and work with teams to strengthen support capabilities.
• Support onboarding and capability development for new dealers as they are introduced to the hydrovac product line.
• Reinforce expectations for aftermarket support standards across the dealer network.
• Provide field-based technical input and recommendations to support warranty adjudication and claims.

Descripción del empleo

Brandt Group of Companies in Hudson, IL is seeking a skilled Customer-Product Support professional for full-time field-based technical support. You will resolve issues, support on-site deployments, and collaborate across Technical Support, Engineering, and Product teams to deliver timely solutions.

Travel and on-site customer interactions are expected, with focus on minimizing downtime and improving service readiness across dealer networks.