Field Tech Support Engineer – Aerospace GSE

TLD; Windsor (CT); On-site; USD 85,000 - 110,000; Full time

Job summary

TLD is seeking a Product Support Engineer to be the primary technical liaison among customers, sales, service, manufacturing, quality, and engineering. You will resolve complex issues, lead root-cause investigations, support product improvements, and ensure customer satisfaction across the lifecycle of GSE products.

The role combines hands-on troubleshooting with engineering analysis to improve reliability, support global service teams, and drive continuous product innovation.

Qualifications

• 3-7 years of experience supporting industrial equipment or related products.
• Experience troubleshooting electrical, hydraulic, mechanical, HVAC, and control systems.
• Experience with root cause analysis and corrective actions.
• Experience interacting with customers, service orgs, and cross-functional teams.

Responsibilities

• Provide advanced technical support for electrical, mechanical, hydraulic, HVAC, diesel engine, PLC, and structural systems.
• Support field technicians, customers, and global service organizations.
• Respond promptly to technical inquiries from multiple teams.
• Review customer specs and ensure compliance with requirements.
• Support commissioning, startup, and field performance evaluations.

Skills

Electrical systems

Hydraulic systems

Mechanical systems

HVAC

Diagnostics

Root cause analysis

Customer interaction

Troubleshooting

Microsoft Office

ERP/MRP

CAD drawings

PLC systems

Education

Bachelor's Degree in Mechanical or Industrial Engineering

Tools

CAD software

ERP/MRP systems

Diagnostics tools

PLC troubleshooting tools

Job description

TLD is seeking a Product Support Engineer to be the primary technical liaison among customers, sales, service, manufacturing, quality, and engineering. You will resolve complex issues, lead root-cause investigations, support product improvements, and ensure customer satisfaction across the lifecycle of GSE products.

The role combines hands-on troubleshooting with engineering analysis to improve reliability, support global service teams, and drive continuous product innovation.