Regional GSE Customer Service Leader

TLD; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

TLD is the leading global manufacturer of Ground Support Equipment for aviation and aerospace, with nine facilities worldwide. The Regional Customer Service Manager will organize and manage customer support in the assigned region, coordinating with CSM, ASM, and TOC teams to meet service KPIs and ensure effective field services.

The role includes 30% field work for commissioning and training, close collaboration with internal teams, and a focus on warranty handling and service quality across the

Qualifications

• Minimum 5 years in Service Management or Customer Support.
• Experience managing customer relationships, field service, KPI reporting, and leading teams.
• 5+ years hands-on with GSE or similar equipment; diagnostic skills in electrical/hydraulic/HVAC.

Responsibilities

• Lead and manage the regional customer support activities.
• Coordinate service tasks, ensure KPI targets (TOC, CSR, WC, SB, PDC).
• Act as service focal point for assigned Critical Customers.
• Coordinate with the TOC Administrator for KPI packages.
• Provide ~30% field support including commissioning and training.
• Ensure timely processing of warranty claims.

Skills

Service management

Customer support

Team management

GSE knowledge

Diagnostic skills

Job description

TLD is the leading global manufacturer of Ground Support Equipment for aviation and aerospace, with nine facilities worldwide. The Regional Customer Service Manager will organize and manage customer support in the assigned region, coordinating with CSM, ASM, and TOC teams to meet service KPIs and ensure effective field services.

The role includes 30% field work for commissioning and training, close collaboration with internal teams, and a focus on warranty handling and service quality across the