Field Tech Support

Spectraforce Technologies, Inc.; Milwaukee (WI); On-site; USD 70,000 - 80,000; Part time

Job summary

Spectraforce Technologies, Inc. is seeking a Field Tech Support in Milwaukee to install, operate, and support AV equipment for meetings and trainings. You will troubleshoot systems and provide responsive customer service.

Daily tasks include handling tickets, assisting with hardware distribution nationwide, and providing proactive and courteous support to end users in person. Requirements include 1–3 years IT experience, HS diploma with technical experience, and familiarity with Windows 11,

Qualifications

• Bachelor's degree preferred with up to 3 years relevant IT experience.
• Ability to use existing procedures to solve standard AV and technical support problems.
• Experience with analyzing information and standard practices to make judgments.
• Microsoft Office proficiency (Word, Excel, Outlook).
• Strong organizational skills and inquisitive mindset.
• Intermediate math skills for percentages and calculations.

Responsibilities

• Set up, operate, and support AV equipment for meetings, training sessions, and events.
• Maintain and troubleshoot AV systems, displays, projectors, and VC endpoints.
• Edit content for documentation of software applications and hardware environments.
• Create photographs, drawings, diagrams, and charts to illustrate the material.
• Conduct research and interviews with technical and business personnel.
• Provide ad-hoc technical assistance to end users as needed.
• Support changes or enhancements to templates and other documentation standards.
• Lead by example and model CBRE RISE values.
• Work within standardized procedures and practices to achieve objectives and meet deadlines.
• Exchange straightforward information, ask questions, and check for understanding.

Skills

Great Customer Service

Client communication

Willingness to learn

Team Player

Able to collaborate

Education

High School Diploma with technical experience

Bachelor's Degree preferred

IT Certification preferred

Tools

Windows 11

Office 365

InTune

Azure

Active Directory

Imaging Process

Job description

Field Tech Support

Hours: M-F 8am - 5pm

Remote/Hybrid/In-person: In-person

Location: WI - Milwaukee

Assignment Duration: 3 Months

Potential to convert to FTE, If so, what rate: yes, 70 - 80k yearly

Resource's typical working day:

• This role will be in support of trainings and the candidate will be be there to support all of the AV aspects of the trainings
• Working with Desk side support
• Answering technical support issues
• Working tickets
• Assisting with the distribution of hardware across the country
• Proactive customer service

Years of Experience needed:

• 1-3 years IT experience
• 5+ years in customer service

Level of Education:

H.S. Diploma with technical experience

• Systems/Software proficiencies:
• Windows 11
• Office 365
• InTune
• Azure
• Active Directory
• Imaging Process

Certifications/Licenses:

• Any applicable IT Certification preferred

Top Must have Skills:

• Great Customer Service Skills
• Ability to communicate with client

Top Nice to have Skills:

• Willingness to learn
• Team Player
• Able to collaborate

Interview Process:

• Techinical phone screen
• Culture interview (Teams)

About the Role:

As a Field Support Analyst, you will provide research and analysis support to the Digital & Technology department. This job is part of the D&T Support job function. They are responsible for providing technical support and solutions to internal users.

What You'll Do:

• Set up, operate, and support AV equipment for meetings, training sessions, and events.
• Maintain and troubleshoot AV systems including displays, projectors, sound systems, and video conferencing endpoints.
• Edit content for the documentation of software applications and hardware environments.
• Create photographs, drawings, sketches, diagrams, and charts to illustrate the material.
• Conduct research and interviews with technical and business personnel.
• Provide ad-hoc technical assistance to end users as needed.
• Support changes or enhancements to templates and other documentation standards.
• Have some knowledge of standard principles with limited practical experience in applying them.
• Lead by example and model behaviors that are consistent with CBRE RISE values.
• Impact the quality of own work.
• Work within standardized procedures and practices to achieve objectives and meet deadlines.
• Exchange straightforward information, ask questions, and check for understanding.

What You'll Need:

To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Bachelor's Degree preferred with up to 3 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Ability to use existing procedures to solve standard AV and technical support problems.
• Experience with analyzing information and standard practices to make judgments.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with a strong inquisitive mindset.
• Intermediate math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations.