Field Tech & Sales Support Specialist

PABCO Building Products, LLC.; Tacoma (WA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life & Disability Insurance

401(k) and Profit Sharing

Bonus opportunities

Paid vacation, sick time, and holidays

Job summary

PABCO Roofing Products is seeking a Technical and Sales Support Specialist to serve as a trusted resource for customers, contractors, distributors, and the sales team. This role combines technical problem solving, relationship building, field support, and product expertise to help ensure customer satisfaction and successful product performance in the marketplace.

The ideal candidate will have hands-on construction or roofing experience, strong communication skills, and the ability to travel

Qualifications

• Experience in construction, roofing, building materials, or related industry preferred.
• Experience working with contractors, builders, distributors, or construction professionals preferred.
• Strong customer service and communication skills.
• Ability to analyze situations, gather facts, and make sound recommendations.
• Valid driver’s license and ability to travel up to 60%.

Responsibilities

• Visit customer and contractor job sites to provide technical support and evaluate product performance concerns.
• Assist customers, contractors, and distributors with technical product information and support.
• Investigate and document product related concerns and provide recommendations for resolution.
• Build and maintain strong relationships with contractors, distributors, builders, and other key customers.
• Conduct product training and provide literature, samples, and educational support.
• Support sales efforts through regular customer interactions and territory activities.
• Prepare reports and communicate findings to management.
• Collaborate with manufacturing and sales teams to share field observations and customer feedback.
• Participate in industry events, trade shows, and professional associations.

Skills

Customer service

Communication

Technical problem solving

Field support

Tools

Microsoft Office

Job description

PABCO Roofing Products is seeking a Technical and Sales Support Specialist to serve as a trusted resource for customers, contractors, distributors, and the sales team. This role combines technical problem solving, relationship building, field support, and product expertise to help ensure customer satisfaction and successful product performance in the marketplace.

The ideal candidate will have hands-on construction or roofing experience, strong communication skills, and the ability to travel