Technical Field Representative

Kingspan Roofing + Waterproofing; Washington; On-site; USD 75,000 - 110,000; Full time

Job summary

Kingspan Roofing and Waterproofing is seeking a Technical Support Engineer to assist customers through roofing projects, applying best practices and knowledge of Kingspan systems. Travel may be required to provide in-field consultation and training to sales teams, contractors, and project professionals.

You will help develop technical literature, support warranty processes, and provide architectural and technical assistance to drive projects and customer satisfaction.

Qualifications

• Experience in technical roles with TPO/PVC/EPDM membranes.
• Customer-centric mindset.
• Safety-first attitude in field work.
• Strong interpersonal and customer-facing skills.
• Excellent verbal and written communication.
• Strong organizational skills and attention to detail.
• Strong analytical and problem-solving with data-driven decisions.

Responsibilities

• Provide technical support to internal and external customers both in-house and in the field.
• Do the estimation for all quantities of the materials for the roof system in the requested projects.
• Do the technical calculations and support requested for the roof system: Thermal conductivity, wind load for fastening patterns, Reflectivity, etc.
• Support our Brand and roofing systems through technical assistance.
• Develop, Structure and maintain Technical Documents.
• Be involved in developing and maintaining all necessary codes, testing and regulations as proper support to develop our roofing business.
• Support and participate in our warranty systems supporting the customers and optimize customers satisfaction
• Execute the training program for contractors and customers. Train the new and seasoned members of the sales force as needed, as well as train contractors on application techniques
• Support Sales and Marketing with technical information
• Closely work with the Sales and Specifications team to win projects through excellence and expertise in technical support.

Skills

Membrane tech

Customer focus

Safety focus

Interpersonal skills

Verbal & written comms

Organizational skills

Analytical skills

Job description

Technical Field Representative ---- Technical documents Contractor training Support customers with technical questions Inquiries and Claims Field Technical support

Job Summary

At Kingspan Roofing and Waterproofing, the Technical Support Engineer is responsible for supporting our customers through their roofing projects implementing and applying the best practices and knowledge in class. She/He participates actively in developing all technical literature related to Kingspan Roofing Systems, Technical support processes and warranty processes. She/He will also provide technical expertise and architectural support as needed to our sales force, traveling when necessary to provide in-field consultation and assistance to salespeople, roofing contractors, general contractors, project managers and other design professionals regarding product application and other technical training.

Duties and Responsibilities

• Provide technical support to internal and external customers both in-house and in the field
• Do the estimation for all quantities of the materials for the roof system in the requested projects.
• Do the technical calculations and support requested for the roof system: Thermal conductivity, wind load for fastening patterns, Reflectivity, etc
• Support our Brand and roofing systems through technical assistance.
• Develop, Structure and maintain Technical Documents
• Be involved in developing and maintaining all necessary codes, testing and regulations as proper support to develop our roofing business.
• Support and participate in our warranty systems supporting the customers and optimize customers satisfaction
• Execute the training program for contractors and customers. Train the new and seasoned members of the sales force as needed, as well as train contractors on application techniques
• Support Sales and Marketing with technical information
• Closely work with the Sales and Specifications team to win projects through excellence and expertise in technical support.

Required Skills/Abilities/Knowledge

• Strong experience and proven success in technical roles in TPO/PVC/EPDM membranes
• Customer centric attitude
• Safety first mentality
• Excellent interpersonal and customer-oriented skills
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills; data driven decision making

Competencies

• Ability to roll up your sleeves and get engaged with team to deliver on a tight timeline. Hands-on attitude while being able to report and attend related matters
• Can-do attitude, challenge him/herself to deliver best-in-class tools and solutions to win with our customers.
• Self-motivated team player with good organizational and interpersonal skills.
• Exceptional time-management skills and the ability to work under pressure.
• Fosters collaboration and excellent communication and interpersonal skills interacting at all levels

Travel Requirement

• Travel will be required for this position, including job site visits.