Field Tech III

CompuCom; Bethesda (MD); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA pre-tax benefits

Job summary

Compucom Systems, Inc. is seeking a Field Tech II to provide advanced on-site leadership for infrastructure and cabling projects in retail and corporate settings. The role involves hands-on installation, troubleshooting complex network issues, and supporting field technicians.

Travel by service vehicle is required to cover outages and training opportunities. The position emphasizes installing fiber, data racks, patch panels, and RJ21x/66-blocks, with a focus on maintaining high quality

Qualifications

• Hands-on experience with infrastructure/structured cabling projects.
• Strong understanding of WAN/LAN concepts and routing.
• Willingness to travel to client sites by service vehicle and occasionally by air.

Responsibilities

• Install, terminate and label various cabling types (CAT3, Cat5, Cat6, fiber) in retail and corporate environments.
• Install infrastructure equipment (data racks, patch panels, cable trays, conduits).
• Lead infrastructure/structured cabling projects as a senior field tech.
• Troubleshoot WAN/LAN issues and test/test results for verification.
• Support and train field technicians; provide on-site leadership.
• Travel to cover outages and project work as needed; sometimes out of town.
• Complete jobs within timeframes with high quality and customer service.

Skills

Field Tech

LAN Troubleshooting

Fiber Optics

Network Cabling

Cisco Routers

PBX Knowledge

Safety Lift Equipment

Tools

Patch Panels

Test Equipment

Fiber Testers

Job description

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Field Tech II to join our team.

The IT Field Technician III will provide advanced technical expertise and on-site leadership for infrastructure, structured cabling, and network projects in retail and corporate environments. This role is ideal for someone who enjoys hands‑on cabling and hardware installations, troubleshooting complex network issues, and supporting or training field service technicians. Travel by service vehicle is required to cover technical outages, manage projects, and attend training opportunities.

Responsibilities:

• Install, terminate and properly label a variety of cable types such as: CAT3, Cat5, Cat6, speaker and coax cabling, with a specific focus for this position on Installing and terminating Single and Multimode Fiber Optic cable in retail and corporate environments.

• Install a variety of infrastructure equipment, including but not limited to: data racks, patch panels, cable trays, J-hooks, rigid and flexible conduits, etc.

• Preferred experience as a Lead Technician on Infrastructure/Structured Cabling projects.

• Preferred experience with PBX digital and analog telephony, including installing and testing RJ21x and 66-block infrastructure

• An understanding of WAN circuits, including SDWAN, MPLS, LTE, 5G.

• A strong competency in the troubleshooting of LAN networks. Specifically, you must be able to minimize or isolate Ethernet issues, and then resolve those issues via re‑termination of cabling or replacement of network components. An understanding of Cisco switch and router operations, and the typical protocols used within the LAN domain, are essential.

• Familiarity with wireless LAN networks and the installation and maintenance of Access Points.

• Competence with the utilization of scissor and boom lift equipment, being able to work safely and confidently at heights up to 30 feet above ground.

• Preferred experience with 70V amplifier and speaker systems, and an understanding of how to troubleshoot paging and Muzak issues on this infrastructure.

• Proficiency with troubleshooting AC and DC circuits with a multimeter, and the understanding of how to safely troubleshoot and isolate voltage problems.

• The ability to test installed cabling by utilizing appropriate equipment and correctly interpreting test results.

• Read and understand technical drawings, plans, project specifications and work orders.

• Support, train, and instruct field service technicians, remotely and in the field. Work effectively as a member of this team and be a leader.

• Ability to serve as a level 2 support source for troubleshooting technical issues.

• Be prepared to travel on short notice. Travel will normally be by service vehicle, usually less than 250 miles. Travel can require being out of town for up to a week

• Travel to cover technician outages due to PTO or vacancies.

• Attend training opportunities, sometimes being out of state, and sometimes requiring air travel.

• Complete jobs within established time frames while ensuring the highest quality work and excellent customer service.

Wage Range:

The hourly rate for this position is between $28.00 - $30.00 per hour , unless the local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits :

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits. More detailed information can be found here. (https://cdn.prod.website-files.com/6a26b2baaaf8a78d546e8fc0/6ac6324bda674f85386fc6a8_CORP_Compucom-BAAG_v4.1_Approved_FINAL_2026-06-30.pdf)

The compensation and benefits information is accurate