Field Tech

Ag-Pro-Companies-; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement plan

Other optional benefits

Job summary

Ag-Pro Companies seeks a mobile service technician to diagnose and repair John Deere equipment at customer locations. You will travel in-field, support service needs, and communicate results clearly to customers in a courteous manner.

Responsibilities include mentoring junior techs, maintaining parts inventory, documenting work orders, and adhering to safety standards while providing high-quality service on the road.

Qualifications

• Requires High School Diploma or GED; Associate degree preferred.
• Experience with field service diagnostics and repair on heavy equipment.
• Strong verbal and written communication.

Responsibilities

• Perform diagnostics and repairs on John Deere equipment and technology.
• Perform diagnostics and repairs in the field as required.
• Maintain inventory of parts on service vehicle.
• Mentor Service Technician and Apprentice Technicians.
• Identify and communicate solutions for customer service opportunities.
• Be accountable for billable time and work orders.
• Document diagnostics and repairs thoroughly and submit on time.
• Operate and maintain service vehicle, tools and equipment.
• Keep work area clean and orderly.
• Follow safety rules and regulations.
• Maintain knowledge of John Deere products.

Skills

Communication

Diagnostics

Teamwork

Toolset

Education

High School Diploma or GED

Tools

Service ADVISOR

Job description

• Employee Type Non-Exempt FT

Contact information

• Phone [phone]

Description

Purpose

Independently perform in-field equipment diagnostics and repairs by operating a mobile service vehicle and traveling to customer locations. Candidates require a strong work ethic to complete a task efficiently with minimal supervision. Individual will serve as an in-field representative for the dealership to provide service solutions. Communication skills required to clearly articulate aspects of work being performed to a customer in a courteous and effective manner.

Responsibilities

• Perform diagnostics and repairs on John Deere equipment and technology
• Performs diagnostics and repairs in the field as required
• Maintains accurate inventory of parts kept in stock on service vehicle
• Mentors Service Technician and Apprentice Technicians
• Identify and communicate solutions for customer service opportunities in area of responsibility
• Accountable for billable time and assigned work orders
• Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information.
• May participate in Service EDUCATE Training programs required for the development of skills and knowledge
• Operates and maintains vehicles, tools and equipment required to perform job responsibilities
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains current knowledge of John Deere and competitive products

Experience, Education, Skills and Knowledge

• 5+ years of experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
• Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty
• Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment
• Experience operating vehicles, tools, and equipment for diagnostic purposes
• Experience with basic computer functions; experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred Experience working cooperatively in a team environment
• Experience communicating effectively verbally and in writing
• Must have an adequate toolset to perform job responsibilities
• Ability to lift at least 75 lbs repeatedly
• High School Diploma, GED, or equivalent experience required; Associates degree preferred
• Valid driver’s license required; CDL (Commercial Driver’s License) preferred

Ag-Pro provides a comprehensive range of benefits for all full-time positions that includes medical, dental, vision and a matching 401-K retirement plan along with a variety of other optional benefits.

Ag Pro Companies is a Drug Free Workplace and Equal Opportunity Employer

All positions require pre-employment screening.

Must be authorized to work in the United States.