Field Technician

Ag-Pro Companies; Bainbridge (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Job summary

Ag-Pro Companies is seeking an experienced Field Service Technician to diagnose and repair John Deere equipment at customer sites. You will travel in a mobile service vehicle, perform diagnostics, complete repairs, and document all work thoroughly.

You will also mentor junior technicians and apprentices, maintain the service vehicle and inventory, and ensure customer service opportunities are identified and addressed.

Qualifications

• Strong communication and customer-service skills are required.
• Experience documenting repairs and diagnostics clearly and accurately.
• Ability to mentor junior technicians and apprentices.

Responsibilities

• Perform diagnostics and repairs on John Deere equipment in-field.
• Operate service vehicle and visit customer locations.
• Maintain inventory and document work orders and time.
• Mentor technicians and apprentices as needed.
• Communicate solutions for customer service opportunities clearly.

Skills

Communication

Teamwork

Documentation

Customer service

Education

High School Diploma

Associates degree

Tools

Service ADVISOR

Job description

Purpose

Independently perform in-field equipment diagnostics and repairs by operating a mobile service vehicle and traveling to customer locations. Candidates require a strong work ethic to complete a task efficiently with minimal supervision. Individual will serve as an in-field representative for the dealership to provide service solutions. Communication skills required to clearly articulate aspects of work being performed to a customer in a courteous and effective manner.

Brief Description

Independently perform in-field equipment diagnostics and repairs by operating a mobile service vehicle and traveling to customer locations. Candidates require a strong work ethic to complete a task efficiently with minimal supervision. Individual will serve as an in-field representative for the dealership to provide service solutions. Communication skills required to clearly articulate aspects of work being performed to a customer in a courteous and effective manner.

Responsibilities

• Perform diagnostics and repairs on John Deere equipment and technology
• Performs diagnostics and repairs in the field as required
• Maintains accurate inventory of parts kept in stock on service vehicle
• Mentors Service Technician and Apprentice Technicians
• Identify and communicate solutions for customer service opportunities in area of responsibility
• Accountable for billable time and assigned work orders
• Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information.
• May participate in Service EDUCATE Training programs required for the development of skills and knowledge
• Operates and maintains vehicles, tools and equipment required to perform job responsibilities
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains current knowledge of John Deere and competitive products

Experience, Education, Skills And Knowledge

• 5+ years of experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
• Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician's specialty
• Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment
• Experience operating vehicles, tools, and equipment for diagnostic purposes
• Experience with basic computer functions; experience using Service ADVISOR or other computer based diagnostic repair tools preferred Experience working cooperatively in a team environment
• Experience communicating effectively verbally and in writing
• Must have an adequate toolset to perform job responsibilities
• Ability to lift at least 75 lbs repeatedly
• High School Diploma, GED, or equivalent experience required; Associates degree preferred
• Valid driver's license required; CDL (Commercial Driver's License) preferred

Ag-Pro provides a comprehensive range of benefits for all full-time positions that includes medical, dental, vision and a matching 401-K retirement plan along with a variety of other optional benefits.

Ag Pro Companies is a Drug Free Workplace and Equal Opportunity Employer

All positions require pre-employment screening.

Must be authorized to work in the United States.