Field Team Coach & Experience Leader

The Story House; Fort Lauderdale (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

The Story House is seeking an Area Manager to lead and develop field teams delivering branded experiences across retail locations and events. You will coach teams, supervise schedules, and ensure compliant, premium consumer interactions, supporting IQOS activations and retail standards.

Responsibilities include observing interactions, guiding discovery, and building coaching plans while maintaining operational readiness and pursuing KPI targets.

Qualifications

• 3+ years of multi-unit or field leadership experience.
• Exceptional active listening and coaching skills.
• Experience leading teams in consumer-facing, multi-site environments.

Responsibilities

• Observe live consumer interactions and provide coaching.
• Demonstrate listening, discovery and product explanation.
• Develop and coach team members to execute processes with compliance.

Skills

Active listening

Coaching

Field leadership

Communication

Team development

Job description

The Story House is seeking an Area Manager to lead and develop field teams delivering branded experiences across retail locations and events. You will coach teams, supervise schedules, and ensure compliant, premium consumer interactions, supporting IQOS activations and retail standards.

Responsibilities include observing interactions, guiding discovery, and building coaching plans while maintaining operational readiness and pursuing KPI targets.