Field Support Technician

Akumin; West Palm Beach (FL); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Flexible scheduling

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid holidays

PTO & sick time

Job summary

Akumin is seeking a Field Support Technician to deliver direct, on-site technical support at our Plantation, FL headquarters. You will manage the national IT ticket queue and provide remote troubleshooting for clinics and offices across the United States.

You will also travel to nearby sites for hands-on hardware deployments, assist with system administration, and collaborate with IT teams on deployments and migrations.

Qualifications

• Associate’s Degree in Information Technology or related field required; relevant experience considered.
• Experience managing a high-volume call queue and IT tickets in a fast-paced environment.
• Intermediate knowledge of Service Desk systems, Citrix, Active Directory, Okta MFA, and Microsoft 365.
• Strong interpersonal and communication skills to support remote users and translate issues clearly.
• Must be able to report to the office full-time.
• Capable of self-managing a high volume of tickets to assist end users.

Responsibilities

• Provides direct hands-on, full-time technical support at the corporate headquarters, including hardware setup and troubleshooting.
• Manages the centralized IT ticket queue and remote troubleshooting for sites nationwide.
• Travels to neighboring offices to deliver on-site hardware deployments and support.
• Troubleshoots clinical and corporate systems, including connectivity and workflow issues.
• Performs basic system administration: user accounts, security access (AD, Okta MFA, Google Workspace) and documents procedures.
• Collaborates with Service Desk, Engineering, and Management teams for migrations and deployments.

Skills

Service Desk

Active Directory

Okta MFA

Citrix

Microsoft 365

Customer support

Education

Associate’s Degree in Information Technology or related field

Bachelor’s Degree in Information Technology (preferred)

Tools

Google Workspace

Job description

Status: Onsite. This is an onsite position located at our Plantation Headquarters - 8300 W. Sunrise Blvd, Plantation, FL 33322Akumin is a leading provider of outpatient radiology and oncology services, partnering with top hospitals and health systems nationwide to deliver advanced diagnostic imaging and exceptional patient care close to home. With a national footprint, cutting-edge technology, and a strong commitment to innovation and patient-centered care, our teams play a vital role in improving outcomes for millions of patients each year.The role of the Field Support Technician is to provide full-time, office-based technical support, serving as the primary physical anchor for our corporate headquarters. Working under a tiered support model, the technician’s primary responsibility is to deliver direct, on-site assistance to staff and systems at the main office, followed by providing local hands-on technical support at our neighboring locations as needed. Additionally, the role is responsible for managing the centralized call queue and IT ticketing system to provide comprehensive remote troubleshooting and support for all other offices, clinical locations, and remote users across the United States. Collaborating closely with the Service Desk, Engineering, and Management teams, this position ensures seamless operations, high system uptime, and prompt resolution of hardware, software, and connectivity issues nationwide.Specific duties include, but are not limited to:Main Office Support (Primary): Provides direct, hands-on, full-time technical support, hardware setup, and troubleshooting for all local users, workstations, peripherals, and network infrastructure at the corporate headquarters.National Remote Support & Queue Management (Tertiary): Manages, prioritizes, and resolves incoming IT support tickets and the centralized call queue, providing remote troubleshooting and support for clinical sites, offices, and remote users across the United States.Local On-Site Support (Secondary): Travels to neighboring office and clinical locations as needed to deliver hands-on technical assistance, hardware deployments, and physical system troubleshooting.Clinical & Corporate Systems Troubleshooting: Troubleshoots workflows, functionality, and remote connectivity issues for clinical systems (such as radiology/imaging systems) and corporate software applications.System Administration & Onboarding: Performs basic system administration, including user account setup and security access management (Active Directory, Okta MFA, Google Workspace), and provides training or technical documentation for end-users.Vendor & Team Collaboration: Collaborates with internal IT and Network Engineering teams on system migrations and deployments, and coordinates with external OEM/hardware vendors to resolve complex local infrastructure issues.Administration & Operations: Monitors local system uptime, assists with IT asset tracking, and performs other duties and projects as assigned by management.Position Requirements:Associate’s Degree Information technology or related field, or 3 years of experience in handling service desk issues will be considered in lieu of associate’s degree.Demonstrated experience managing and prioritizing a high-volume call queue and ticketing system in a fast-paced environment.Intermediate knowledge of Service Desk systems, Citrix, Active Directory, Okta MFA, and O365 / Microsoft 365.Strong interpersonal and communication skills with the ability to support remote users and translate technical issues into plain language.Must be able to report to the office full-time.Capable to self-manage and prioritize high volume of tickets in order to assist end users with their technical needs.100% Travel may be requiredPreferred:Bachelor's Degree in Information Technology.3–5 years of experience working in an IT support or service desk role.Certificate from College or Technical School: CompTIA A+, Network+, or Microsoft 365 Certified Fundamentals / Modern Desktop Administrator.At Akumin, we invest in the well-being of our employees, so you can bring your best self to work each day. You can expect to see the following benefits:Competitive compensationFlexible schedulingCross training opportunitiesMedical, dental, and vision insuranceHSA accounts with employer contributions401(k) eligibility with employer matchPaid holidaysDefined PTO and sick time programsEligibility for benefits will vary based on role type and hours worked.Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.#LI-AM1Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.