Field Support Technician

Innova Solutions Inc.; Richmond (VA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical & pharmacy coverage

Dental/vision insurance

401(k)

Job summary

Innova Solutions is seeking a Field Support Technician to install, test and maintain data cabling and network infrastructure in Richmond, VA on a 6‑month, full‑time contract. The role involves on‑site work in data centers and closets, performing MACs and equipment replacements, and supporting Wi‑Fi deployments.

The ideal candidate has 5+ years in data communications or structured cabling, a valid driver’s license, and experience with copper/fiber installations and basic Cisco LAN/WAN support.

Qualifications

• 5+ years of experience in data communications, network infrastructure, or structured cabling environments.
• Valid driver’s license and reliable vehicle with the ability to carry a 6-foot ladder.
• Experience with copper and fiber cabling installation, termination, testing, troubleshooting, and basic Cisco LAN/WAN networking support.

Responsibilities

• Install, test, troubleshoot, and maintain structured cabling systems (CAT3–CAT6, fiber).
• Install, configure, and support network equipment including switches, routers, firewalls, IP phones, Wi‑Fi devices.
• Execute MAC requests, hardware replacements, and network connectivity support.
• Install power and data cabling in closets, racks, cabinets, and data centers.
• Perform cable patching, switch port optimization, testing, and data center cleanup.
• Diagnose cabling, connectivity, and network performance issues per SLAs.
• Support Wi‑Fi deployments and preventative maintenance.
• Coordinate with project managers and customer teams to deliver field services.
• Maintain work orders, inventory, service reports, and communications.
• Participate in on‑call rotations and provide emergency support.

Skills

Data communications

Network infrastructure

Structured cabling

Copper cabling

Fiber cabling

Cisco LAN/WAN

Driver's license

Tools

Cisco hardware

Job description

Field Support Technician

Position type: Full-time Contract
Duration: 6 months
Location: Richmond, VA
This position is only open to applicants who can be engaged on a W-2 basis. 1099 contractors and Corp-to-Corp arrangements will not be considered for this position.

As a Field Support Technician, you will:

• Perform installation, testing, troubleshooting, and maintenance of structured cabling systems including CAT3, CAT5, CAT5e, CAT6, and fiber optic cabling.
• Install, configure, and support network infrastructure equipment including switches, routers, firewalls, IP phones, and wireless devices.
• Execute Move, Add, Change (MAC) requests, hardware break-fix activities, device replacements, and network connectivity support.
• Install power and data cabling within network closets, racks, cabinets, and data center environments.
• Perform cable patching, switch port optimization, carrier circuit testing, backup testing, and network closet clean-up activities.
• Diagnose and resolve cabling, connectivity, and network performance issues while ensuring compliance with service level agreements.
• Support Wi‑Fi deployments, wireless access points, routers, roof‑mounted antennas, and preventative maintenance activities.
• Coordinate with project managers, customer teams, and operations personnel to deliver projects and field service requests efficiently.
• Maintain accurate work order documentation, inventory records, service reports, and customer communications
• Participate in on‑call rotations and provide emergency support to meet customer operational requirements.

The ideal candidate will have:

• 5+ years of experience in data communications, network infrastructure, or structured cabling environments.
• Valid driver’s license and reliable vehicle with the ability to carry a 6-foot ladder.
• Experienced in copper and fiber cabling installation, termination, testing, troubleshooting, and basic Cisco LAN/WAN networking support.

Preferred Skills & Qualifications

• Experience working in communications closets, data centers, and enterprise network environments.

Pay Range and Benefits:

Pay Range*: $25 - $28 per hour

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

• Medical & pharmacy coverage
• Dental/vision insurance
• 401(k)
• Health saving account (HSA) and Flexible spending account (FSA)
• Life Insurance
• Pet Insurance
• Short term and Long term Disability
• Accident & Critical illness coverage
• Pre‑paid legal & ID theft protection
• Sick time
• and other types of paid leaves (as required by law)
• Employee Assistance Program (EAP)

About Innova Solutions:

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America’s Best Employers for New Grads by Forbes (2024)
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.