Field Support Technician

Jackson Hewitt Tax Service Inc.; Muncie (IN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Flexible schedule

Corporate discounts

Professional development

Open collaborative culture

Visible impact

Job summary

Jackson Hewitt Tax Service Inc. is seeking a Seasonal Field Support Technician to install and break down kiosks at various local retail stores. The role involves driving a moving truck, carrying equipment, and setting up kiosk components, with knowledge of basic computer/tech installation preferred.

You will assist with setup, ensure brand standards, and maintain a clean workspace. The position offers a flexible schedule and opportunities for advancement within a fast-paced, collaborative

Qualifications

• Driver's license is required for those who drive.
• Good interpersonal and communication skills.
• Basic knowledge of computer functions and some technical skills.
• Customer service experience preferred.

Responsibilities

• Assist with set-up and teardown of kiosk furniture, computers, and components using hand tools.
• Meets deadlines to ensure locations meet our brand appearance standards.
• Maintain a clean and inviting workplace; may include cleaning tasks.
• Other duties as assigned.

Skills

Driver's license

Interpersonal skills

Basic computer knowledge

Customer service experience

Job description

Our Seasonal Field Support Technician isresponsible for completing the set-up and break-down of our kiosks in various local retail stores. Tasks include driving a moving truck, carrying equipment into the location, setting up kiosk, and location maintenance. Ideal candidate will possess knowledge of computer/tech installation.

Perks:

• Flexible Schedule Options – Work that works for you!
• Corporate discount program
• Professional development and continuous training
• Work in a fast-paced, innovative culture with an open and collaborative environment, and opportunities for advancement within the organization.
• Make a visible impact within the organization
• And More!

What you'll do here:

• Assist with the set-up and teardown kiosk furniture, computers, tech, and kiosk components using hand tools.
• Meets deadlines to ensure office locations meet our brand/marketing appearance standards.
• Assists in maintaining a clean and inviting workplace, this may include removal of trash, vacuuming or sweeping, cleaning counters, cleaning glass, etc.
• Other duties as assigned.

Skills you'll bring for success:

• Driver’s license required for those required to drive, preferred for those not driving.
• Good interpersonal and communication skills.
• Basic knowledge of computer functions and some technical skills.
• Customer service experience.

Physical Demand and Work Effort

• Standing, walking, sitting.
• Must be able to lift, push, pull or carry up to 55 lbs. at one time.
• Must be able to hold, carry and move equipment, tools, and materials.
• Compliance with company policies and standards.

At Jackson Hewitt, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that most taxpayers do not receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission, and it is a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients. Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year.