Field Support Technician

California Closets; Kent, Northern (WA, KY); Hybrid; USD 39,000 - 45,000; Full time

Benefits offered by this job

Health insurance

PTO

401K retirement plan

Overtime

Promotional opportunities

Job summary

California Closets in Kent, WA is seeking a Field Support Technician to conduct in-home measurements and prepare survey data for custom cabinetry.

You will collaborate with Designers, coordinate with the installation team, and ensure an exceptional client experience, with standard hours and competitive pay. This role offers growth opportunities and a dynamic team environment.

Qualifications

• 2+ years of experience in construction or millwork industries.
• Millwork estimating experience preferred.
• 1+ years in construction with cabinetry installation knowledge.
• Strong communication and presentation abilities.
• Proficient with CAD, Epicor, Salesforce and MS Office.
• Accurate math skills with fractions and measurements.
• Focus on delivering exceptional client experience.

Responsibilities

• Verify design against on-site specs and suggest changes.
• Provide precise measurements, photos, and data for sales and design.
• Assist with sample pickups for measuring purposes.
• Re-measure re-designs when needed.
• Create CAD copies and annotate specs for revisions.
• Review CAD drawings to identify installation challenges.
• Conduct job-site surveys and communicate installation directions.

Skills

Communication skills

Interpersonal skills

Presentation skills

Tech savvy

Math skills

Customer service

Tools

CAD

Epicor

Salesforce

Microsoft Office

Job description

Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service.We believe home is more than just a place — it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.’

Job Description

What We Offer:

• Health insurance – Medical, Dental, and Vision
• PTO days and paid holidays
• 401K retirement plan with company match
• 40 hours/week with overtime potential
• Grow your career with us – many promotional opportunities are available!!

Job Description:

The core responsibility of the Field Support Technician is to conduct in-home customer visits for the purpose of measuring space and providing the job site survey for custom cabinetry while providing exceptional customer service.

***The pay for this opportunity is $28-$33/hr DOE***

***The typical work schedule will be Monday-Friday 6:30a-3p***

Duties and Responsibilities:

• Assess design against on-site specifications and report any necessary design change requirements to team members (Designers, Manufacturing, Install Team)
• Coordinate with our Design Consultants to provide concise measurements, photographs and data for the purposes of sale & design of custom project.
• Assist Design Consultant to pick up files and samples (hardware/finish samples) from the office for the measure purposes, as needed
• Conduct a re-measurement of project re-designs, as needed
• Create copies of CAD design when jobsite errors are found and indicate specification detail to support the designer with the necessary information to complete design revisions if necessary.
• Review proposal (CAD drawings) specifications to determine the projects’ scope of work identify possible challenges in installation of the job.
• Perform job-site surveys and create job-site plans for the installation team and communicate installation direction and expectations

Qualifications

• 2+ years of experience construction, millwork industry related materials and hardware, and/or in the home renovations/improvement industry
• Millwork estimating experience preferred
• 1+ years of experience in the construction industry with knowledge of the installation practices for customized cabinetry solutions
• Strong communication, interpersonal and presentation skills
• Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc.)
• Proficient in math (i.e Fractions and unit measurements)
• Ability to provide an exceptional client experience aligned to the company values

We are an equal opportunity employer. We E-Verify.
All your information will be kept confidential according to EEO guidelines.