Field Support Technician

Insight Global; Allen (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

Insight Global seeks a Field Support Technician to support construction management and corporate sites across the DFW area. This onsite role requires independent scheduling and travel between job sites to troubleshoot Windows environments and user issues.

You will document work in ticketing systems, support mobile devices and networking, and collaborate with site personnel. A valid willingness to drive between multiple sites and communicate effectively is essential.

Qualifications

• Experience in a Field Support, Desktop Support, IT Support, or Field Technician role.
• Strong Windows troubleshooting experience.
• Experience supporting mobile devices.
• Experience working through support tickets.
• Excellent documentation and communication skills.
• Comfortable driving to multiple sites throughout the week.
• Networking troubleshooting experience.
• Experience supporting switches, firewalls, or network infrastructure.
• Palo Alto experience.

Responsibilities

• Travel to job sites throughout the DFW area.
• Provide onsite Windows and desktop support.
• Support mobile devices and application troubleshooting.
• Troubleshoot basic networking issues.
• Document all work performed through ticketing systems.
• Upload notes, updates, and pictures from job sites.
• Communicate with internal teams and site personnel.
• Manage personal schedule and coordinate site visits.
• Maintain expense reports and mileage tracking.

Skills

Windows troubleshooting

Onsite/Desktop support

Mobile device support

Networking troubleshooting

Ticketing systems

Documentation & communication

Travel between sites

Palo Alto experience

Tools

Palo Alto

Job description

Job Description

Seeking a Field Support Technician to support construction management and corporate job sites throughout the DFW area. This individual will spend most of their time onsite providing technical support, troubleshooting user issues, documenting work performed, and supporting networking and infrastructure needs. This is a highly independent role where the technician manages their own schedule and travels between job sites.

Day-to-Day

• Travel to job sites throughout the DFW area
• Provide onsite Windows and desktop support
• Support mobile devices and application troubleshooting
• Troubleshoot basic networking issues
• Document all work performed through ticketing systems
• Upload notes, updates, and pictures from job sites
• Communicate with internal teams and site personnel
• Manage personal schedule and coordinate site visits
• Maintain expense reports and mileage tracking

Skills and Requirements

• Experience in a Field Support, Desktop Support, IT Support, or Field Technician role
• Strong Windows troubleshooting experience
• Experience supporting mobile devices
• Experience working through support tickets
• Excellent documentation and communication skills
• Comfortable driving to multiple sites throughout the week
• Networking troubleshooting experience
• Experience supporting switches, firewalls, or network infrastructure
• Palo Alto experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].