Field Support Specialist: Data Entry & Tech Support

Bay-Alarm; Concord (CA); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

401(k) with company match

Paid training

Job summary

Bay Alarm Company is hiring a Field Support Operator - Central Station in Concord, California. The role focuses on handling high call volumes, updating customer accounts, and coordinating with field teams to ensure alarms and sensors are reported correctly during installations.

Join a family-owned leader in electronic security systems with comprehensive benefits and strong promotion opportunities across 16 California branch locations.

Qualifications

• 1-2 years experience preferred.
• High school diploma or equivalent.
• 1-2 years post-high school education preferred.
• Computer skills and knowledge of relevant programs.

Responsibilities

• Manage a high call volume from internal and external customers.
• Properly enter data relating to installations.
• Maintain accurate customer account information.
• Communicate with Field Coordinators and other members of the Installation Team.
• Remotely ensure sensors report correctly when Installers test system.
• Initial setup of backend for applications.

Skills

Data entry

Computer skills

Multi-tasking

Phone/Teams communication

Education

High school diploma or equivalent

1-2 years post-high school education

Tools

SBN data system

Microsoft Teams

Computer software

Job description

Bay Alarm Company is hiring a Field Support Operator - Central Station in Concord, California. The role focuses on handling high call volumes, updating customer accounts, and coordinating with field teams to ensure alarms and sensors are reported correctly during installations.

Join a family-owned leader in electronic security systems with comprehensive benefits and strong promotion opportunities across 16 California branch locations.