Field Support Operator

Bay Alarm Company; Concord, Northern (CA, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Guaranteed 40-Hour Week

Paid Training

Defined Career Path

Alarm System Purchase Plan

Employee Discounts

Vacation, Sick Time, Holidays

Job summary

Bay Alarm Company, the nation’s largest independently owned security company, is hiring for a Field Support Operator - Central Station in Concord, CA. The role focuses on data entry, maintaining customer accounts, and coordinating with field technicians to ensure sensors report correctly during tests.

The position requires 1–2 years of experience preferred, a high school diploma or equivalent, and comfort with computers and Teams for internal communication.

Qualifications

• Experience with data entry and customer data management.
• Familiarity with SBN or similar data systems is a plus.
• Strong communication skills via phone and Teams.
• High school diploma or equivalent.
• 1–2 years of post-high school education preferred.

Responsibilities

• Data entry and updating accounts on SBN.
• Communicate with Field Coordinators and Installation Team.
• Handle high call volume and manage inboxes.
• Confirm install signals received and coordinate with field technicians.
• Multitask across multiple systems and channels.
• Identify raw/phantom signals and maintain data integrity.

Skills

Data entry

Phone/Teams communication

Customer service

Multitasking

Education

High school diploma or equivalent

Post-high school education 1–2 years preferred

Tools

SBN

Microsoft Teams

Job description

Field Support Operator - Central Station

Now Hiring! Bay Alarm Company is the largest family owned and operated alarm company in the United States. We are a highly respectable leader in electronic security systems and have an immediate opening in our corporate office located in Concord, California.

Bay Alarm installs, services, and monitors, fire alarms, burglar alarms, access control, video surveillance and video verification systems in businesses and homes in each of our 16 branch locations.

Position Summary

Manage a high call volume from internal as well as external customers. Properly enter data relating to installations. Maintain accurate customer account information. Communicate with Field Coordinators and other members of the Installation Team. Remotely ensures that all the sensors report correctly when the Installers test system. Initial setup of backend for applications.

Job Duties

• Data entry - Updating accounts on SBN
• Working with Field Technicians - Primarily by phones/Teams
• Handling high call volume.
• Meet monthly goals (Individual/Team)
• Managing an Inbox.
• Confirm install signals received.
• Multitasking.
• Managing Chats (via Teams).
• All other miscellaneous responsibilities and other duties as assigned.
• Identify raw/phantom signals.

Requirements

• 1-2 years of experience preferred
• High school diploma or equivalent required
• 1-2 years post-high school education preferred
• Computer skills and knowledge of relevant programs

Join the Bay Alarm Family!

Come start or advance your career at Bay Alarm, the nation's largest independently owned security company. We prioritize internal growth for our employees and offer outstanding promotional opportunities. As a family-owned company we value work life balance. 15% of our employees have been with Bay Alarm for 15+ years! Work locally and make a difference in your community at one of our 16 branch locations across California, Arizona, and Washington.

All positions support Bay Alarm in our commitment to being our best at every opportunity, providing the expertise, technology, personalized service and support to keep our customers and their valuables safe.

We offer comprehensive benefits; medical, dental, vision, life insurance, and 401(k) with company match.

Bay Alarm is an Equal Employment Opportunity (EEO) employer. We value diversity and inclusion and strive to make every employee's experience here enriching.

Highlights Include

• Guaranteed 40-Hour Workweek with Overtime Opportunities
• Paid Training and a Clearly Defined Career Path (Level System)
• Alarm System Purchase Plan and Employee Discounts
• Vacation, Sick Time, Holidays, Bay Alarm Days

This Company is an EqualOpportunity Employer, and does not discriminate on the basis of race, gender,ethnicity, religion, national origin, age, disability, veteran status, or onany other basis prohibited by law. Information on race, gender and nationalorigin will only be used for statistical and recordkeeping purposes and willnot be used in making any employment decisions. All information provided willbe kept separate from your expression of interest. Providing this informationis strictly voluntary, and you will not be subjected to any adverse action ortreatment if you choose not to provide this information. If you do not chooseto answer these questions, we ask that you select "Decline toIdentify" for each question. Thank you for your voluntary cooperation.

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