Field Support Specialist

HMSHost; Bethesda (MD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

Job summary

HMSHost North America Support Center in Bethesda, MD is seeking a Field Support Specialist to provide HRMS Help Desk assistance, respond to inquiries, and support data processing policies and procedures. This nonexempt role reports to the Garnishment and Field Support Manager and requires a focus on accuracy, confidentiality, and customer service.

The role involves training HR field reps, handling W2 requests, address changes for terminated associates, and backup responsibilities across the

Qualifications

• 1-3 years of customer service experience in a high-volume environment.
• Excellent oral, written and interpersonal skills.
• Ability to maintain information in confidence.

Responsibilities

• Assist training of HR field reps on policy and procedure.
• Respond to phone inquiries made via the HRMS Help Desk in a timely, professional manner.
• Direct issues to the appropriate resources as needed.

Skills

Customer service

Attention to detail

Oral communication

Written communication

Interpersonal skills

Confidentiality

Education

Associate degree preferred

Job description

With a career at HMSHost, you really benefit! We Offer

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• *401(k) retirement plan with company match
• *Company paid life insurance
• *Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Purpose:

The Field Support Specialist is responsible for providing assistance with inquiries via the HRMS Help Desk regarding data processing policies and procedures; and performing all other responsibilities as directed by the business or as assigned by management. This is a nonexempt position and typically reports to the Manager Garnishment and Field Support.

Essential Functions:

• Assists with training HR field reps on proper policy and procedure
• Responds appropriately to all phone inquiries made via the HRMS Help Desk in a timely and
• professional manner; directs issues to the appropriate resources as needed
• Performs other duties such as reproducing W2 duplicate requests, address changes for terminated associates, and backup responsibilities to other team members
• Assists with garnishment inquiries and research

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Associate’s degree preferred
• Requires 1-3 years of customer service experience in a high-volume environment
• Requires knowledge of general HR policies and procedures
• Requires demonstrated attention to detail skills
• Requires excellent oral, written and interpersonal skills
• Requires the ability to maintain information in confidence
• Location: This role is located at the North America Support Center in Bethesda, MD

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws andregulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members withoutregard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).

Source: HMSHost